Requisition Id 17069

Overview

The Digital Services Infrastructure and Operations Division in the Information Technology Services Directorate at Oak Ridge National Laboratory is seeking qualified applicants for an Infrastructure Operations Center Systems Administrator on the Enterprise Operations Team. This team exists to provide compute and storage infrastructure for the enterprise operations of the Lab as well as a 24/7 monitoring operation for the Critical Systems run by the Laboratory. This position will be shiftwork and rotate for this team to be staffed 24/7/365.

Major Duties/Responsibilities

Document team processes including work instructions and maintaining a living knowledge base
Monitor infrastructure equipment and servers for uptime as well as performance
Assist in Backup Administration and Restore requests
Assist in Enterprise Server Patching
Assist in Server Vulnerability management
Work with a Data Center Infrastructure Management System (DCIM) to help track assets and connections
Work with other system engineers and vendors to troubleshoot and resolve hardware and software issues
Provide off-hours support, troubleshooting, and escalation
Provide suggestions for process improvement and implementation when required
Install and configure software, both commercial packages and various open-source packages
Support data storage systems and backup services
Derive results for metrics on technical performance as requested
Engage with engineers to automate workflows
Locate and execute automation/self-healing solutions
Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success.

Basic Qualifications

An AS degree in information technology/related technical subject and a minimum of 5 years of experience (an equivalent combination of education and experience will be considered)
Experience with PowerShell and Scripting via other tools
Experience with backup architecture and operations
Experience with SCCM and server patching
Experience managing a virtualized environment including tuning and maintenance
Experience with the Windows and Linux Server Platforms
Basic understanding of network communication and demonstrated troubleshooting techniques
Basic understanding of virtualization environments and operations
Experience with enterprise class backup solutions

Preferred Qualifications

Excellent interpersonal skills suitable for user support and ability to work well with peer system administrators
Enterprise automated VM Cluster installation/configuration/management experience
Previous experience working in a government, scientific, or other highly technical environment
Demonstrated ability to perform job tasks while considering cyber security risk of those tasks, and consulting with security professionals when necessary
Experience in an environment requiring change control processes
Excellent written and oral communication skills.
Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory.
Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever changing needs.

Special Requirements

Visa sponsorship: Visa sponsorship is not available for this position.
Security, Credentialing, and Eligibility Requirements: L Clearance: This position requires the ability to obtain and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.

About ORNL

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an impressive 80-year legacy of addressing the nation’s most pressing challenges. Our team is made up of over 7,000 dedicated and innovative individuals! Our goal is to create an environment where a variety of perspectives and backgrounds are valued, ensuring ORNL is known as a top choice for employment. These principles are essential for supporting our broader mission to drive scientific breakthroughs and translate them into solutions for energy, environmental, and security challenges facing the nation.

ORNL offers competitive pay and benefits programs to attract and retain individuals who demonstrate exceptional work behaviors. The laboratory provides a range of employee benefits, including medical and retirement plans and flexible work hours, to support the well-being of you and your family. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also available for added convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

Basic

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.

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