We are looking to fill a client's need for a Truckload Operations Manager that will oversee the customer operations, carrier sales teams, and full shipment lifecycle.

Responsibilities:

Serve as the primary escalation point for service issues, disruptions, and carrier concerns
Partner cross-functionally with internal teams and leadership
Support SOP development, workflow improvements, and process standardization
Manage daily truckload operations and shipment lifecycle from start to finish
Lead, coach, and develop Customer Operations and Carrier Sales representatives
Conduct regular performance reviews, coaching, and training sessions
Provide strategic and high service level support to customer accounts
Support pricing, spot quotes, and bids to provide profitable solutions
Analyze market conditions, trade lanes, and pricing to remain competitive
Report team KPI metrics regularly

Requirements:

5+ years of experience in 3pl brokerage Operations and Carrier Sales/Procurement
2+ years of Operations Management experience
Proven ability to develop processes, standardization, and improve workflow
Bachelor's degree in Supply Chain or Logistics preferred

Base salary: $90,000 - $110,000 (based on experience) + bonuses

Benefits: medical, dental, and vision.

Location: Must be in office daily in Oak Brook, IL (required)

Pertaining to: Freight Brokerage, Freight Services, Freight Coordination, Cargo Delivery, Transport Logistics, Logistics Management, Transportation Services, Brokerage for Transportation, Trucking Industry, Trucking Brokerage Services, Full Truckload Brokerage, Supply Chain Management, Supply Chain Solutions, Third-Party Logistics (3PL), External Logistics, Shipping Services, Non-Asset-Based Logistics, Independent Freight Brokerage, Over-the-Road (OTR) Transport, Tanker Freight, Bulk Freight, Heavy Hauling, Hopper Freight, Specialized Freight, Oversized Loads, Special Permit Hauling, Liquid Bulk Transport, Dry Bulk Transport, Business Development Strategies, Networking Outreach, Cold Outreach, Revenue Expansion, Rate Negotiation, Customer Relations, Request for Proposal (RFP), Request for Quote (RFQ), Growth Strategies, Enterprise Solutions, Customer Relationship Management (CRM), Prospecting, Client Acquisition, Relationship Management, Self-Sufficient Contributor, Collaborative Team Member, Independent Worker, and Individual Performer.

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Truckload Operations Manager