Disaster Case Manager (Polk County, FL)

Disaster Case Manager works closely with clients affected by a disaster and is viewed by the client as the organization's primary representative, working with the client from engagement through case closure or when a case is transferred to another organization.

Position Details:

Full Time
Department – Disaster Case Manager
Serve as the primary point of contact for clients.
Advocate on behalf of clients to ensure their needs are met throughout the recovery process.
Reports to: Senior Project Manager
Located in: Polk County, FL
Remote with some on-site required, Travel (25% – 50%)
Monday through Friday; 8:30AM – 5:00PM
Annual Compensation: $52,000

Responsibilities:

Works closely with the Senior Project Manager, Construction Manager and Site Supervisor to address the clients' construction related needs in a coordinated and collaborative manner.
Screen and verify individual client needs, ensuring the client meets the qualification for Inspiritus assistance. Prioritize client cases. Collect all necessary client documents according to the organization's policy and procedures.
Coordinates and schedules necessary assessments or home visits in collaboration with the Construction Manager, as needed.
Works closely with Long-Term Recovery Groups (LTRG) on coordination of cases, if applicable.
Help to minimize the risk of duplication of benefits which may pose barriers for recovery, and maintain the database being used for this purpose.
Empowers the client to effectively access the resources available in accordance with the sequence of assistance for disaster recovery. Advocates for the client and refers outside resources to the client as needed.

Qualifications:

One year of experience working with disaster survivors is preferred but not required.
Excellent oral and written communication proficiency
Cultural sensitivity
Time management
Collaboration Skills
Confidentiality
Personal effectiveness/credibility
Flexibility
Stress management/composure
Professionalism
Superior computer skills, including Microsoft Office and desktop publishing.

The Disaster Case Manager role detailed in this description is not a comprehensive list of all duties that may be requested for the successful completion of this role and may garner some circumstantial duties deemed critical to meeting performance goals.

Physical Demands:

Regularly required to talk and hear. Required to stand, walk, sit, use hand to finger, handle or feel objects, tools and controls: and reach with hands and arms. Required to operate personal vehicle.

Employees frequently lift and or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Inspiritus Inc

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Disaster Case Manager, Polk County, FL