Windows Systems Administrator (GCC High / Compliance Support)

Innovatus Technology Consulting

Location: Liberty Station, San Diego, CA

Employment Type: Full-Time

Work Model: Hybrid (On-site support + remote support as needed)

Clearance: None required, but can support up to a TS or help to obtain a Secret Clearance

Position Overview

Innovatus Technology Consulting is seeking a Windows Systems Administrator to support and secure our corporate IT environment and Microsoft GCC High tenant. This role is hands-on and operations-focused, centered around Windows endpoint and identity administration, standardization, patching, policy enforcement, and troubleshooting across a security-first, compliance-driven environment.

You will be responsible for maintaining secure, reliable Windows systems for local and remote employees, supporting compliance activities (CMMC/NIST-aligned), and improving operational efficiency through automation and documentation.

Primary Responsibilities (Windows Admin Focus)

Windows Systems Administration & Endpoint Operations

Administer and troubleshoot Windows 10/11 endpoints and related enterprise services in a secure environment.
Build and maintain standard Windows images / configuration baselines, including OS hardening and required software packages.
Manage Group Policy / configuration policies and ensure consistent enforcement of security settings across endpoints.
Perform patching and update management, ensuring endpoints remain current, stable, and compliant.
Manage device access and enforcement controls (local admin restrictions, device encryption posture, secure configuration requirements).
Monitor endpoint health and compliance and remediate drift from approved baselines.

Identity, Access, and Account Lifecycle

Provision/deprovision users and devices; apply security groups and validate access changes are fully completed.
Support authentication and access troubleshooting, including sign-in failures, conditional access behaviors, and device registration issues.
Maintain accurate account, device, and asset status records to support audit readiness.

Microsoft 365 GCC High Administration (Supporting Role)

Administer and troubleshoot the Innovatus Microsoft GCC High environment, including:
- User accounts, licensing, and device access
- Exchange Online / email configuration and issues
- Microsoft Teams support
- SharePoint Online and OneDrive access/configuration troubleshooting
Maintain secure configuration posture and contribute to tenant hardening initiatives.

CMMC / Compliance Support (Operational Enforcement)

Enforce secure endpoint configurations aligned to Innovatus security policies and compliance expectations.
Maintain and validate asset inventory records, including ownership, configuration state, and disposition status.
Support evidence collection by documenting configurations, change history, and endpoint compliance status.
Ensure users and devices follow approved policies (baseline configuration adherence, encryption, access constraints, etc.).

Help Desk & Escalations (Tier 2 / Tier 1.5)

Provide daily technical support to local and remote employees:
- Windows troubleshooting (hardware/software/OS issues)
- Peripheral support (printers, docks, scanners)
- Conference room/AV systems (cameras, speakers, microphones)
- Mobile device access support
Resolve tickets independently; escalate when necessary with complete troubleshooting notes and logs.

Innovation Lab / Infrastructure Support

Assist with setup, configuration, and troubleshooting of lab solutions:
- Windows servers, storage systems, lab endpoints
- Networking equipment and demo environments
Support customer/internal demos by maintaining stable and secure lab configurations.

Automation & Process Improvement

Use Microsoft Power Platform (Power Automate / Power Apps) to automate repetitive IT and compliance tasks in GCC High-compatible ways.
Document repeatable IT processes, troubleshooting steps, standard builds, and compliance procedures.

Required Qualifications

2+ years of experience in Windows administration, desktop/endpoint support, or systems administration (or equivalent practical experience).
Strong knowledge of:
- Windows 10/11 administration and troubleshooting
- System configuration, patching, and baseline management
- User/device lifecycle workflows (onboarding/offboarding, access control)
Strong problem-solving skills and customer support mindset.
Ability to work in a security- and compliance-driven environment.

Preferred Qualifications

Experience with one or more of the following:
- Microsoft Intune / endpoint management profiles
- Group Policy design and administration
- Microsoft 365 administration (GCC High or Government environments a plus)
- Security frameworks: CMMC / NIST 800-171 familiarity
- Scripting/automation (PowerShell preferred)
Certifications such as CompTIA A+, Network+, Security+, or Microsoft certs (helpful, not required).

What Success Looks Like (First 60–90 Days)

Independently resolve common Windows endpoint issues and handle escalations cleanly.
Improve endpoint compliance by reducing configuration drift and tightening baseline enforcement.
Streamline onboarding/offboarding with consistent procedures and documented checklists.
Deliver at least one automation improvement (workflow, app, or ticketing/process enhancement).

Work Environment

Hybrid environment (Liberty Station on-site support + remote support).
Collaborative team supporting corporate IT, innovation lab infrastructure, and compliance requirements.
High priority on balancing speed, security, and audit readiness.

Innovatus Technology Consulting

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