Logistics Support Specialist

Nashville, TN, USA
Employees work in a hybrid mode
4 days in office , 1 remote (Friday) after a training period
Full-time

Company Description

Ingram Marine Group encompasses our operating units involved in transporting bulk commodities on America's inland waterways, delivering fuel and supplies to the towing industry, and providing a ship anchorage in Louisiana. As the leading carrier, we operate a fleet that transport aggregates, grain, fertilizer, coal, ores, alloys, steel products, chemicals, and other products.

We're committed to being the best at whatever we do. We're continuously growing, adapting, and responding, and we're successful because of the outstanding hard work and creative energy of our associates.

Job Description

We are hiring for the future, and Ingram’s Logistics Department provides an opportunity for in-depth training and skills development with exposure to a range of professional areas. Our Logistics Specialist supports their team, and their success depends on group collaboration and cross-departmental communication.

Ingram Marine Group is seeking a Logistics Support Specialist in our Nashville, TN office. Our ideal candidate is a highly motivated individual who has superior organizational, interpersonal, and problem-solving skills. At the core of the company’s operations, this position will positively impact the financial position of the company by performing revenue generating activities and applying general accounting principles.

What you’ll be doing:

Maintaining a high level of knowledge and expertise to efficiently handle complex billing, logistics, and system discrepancies while problem solving with internal and external customers (Accounting, Credit, Sales, Logistics, etc.)
Communicating directly with internal and external customers regularly to problem solve using principles of (Accounting, Credit, Sales, and Logistics) to ensure billing discrepancies are accurately and thoroughly investigated before issuing corrections
Updating demurrage billing spreadsheets for all customers monthly or quarterly, including running reports, manually calculating totals and balances from reports, communicating with internal and external customers, and working with accounting to ensure demurrage billing is accurate
Preparing month-end demurrage accrual report for accounting, also keeping track of exceptions and forward billings and credits
Managing Grain, Outside Towing, Towline, and Customer Service Support mailboxes in addition to one’s own inbox to ensure external and internal questions and requests are answered in a timely manner within an hour or less
Creating daily grain Bill of Ladings per customer requests
Updating boat logs to ensure accurate barge data by 10:30 each morning. Working with Dispatch and Boat Captains to investigate and problem-solve, and fix logs in UTM or Prometheus whenever possible. Reporting discrepancies to appropriate area, and making frequent requests to Boat Captains and IT
Manually creating boat logs as necessary for boats with limited communications abilities
Entering detailed data into internal systems such as escalations, barge unloads, barge loadings, reconsignments, tramp towing, transloads, and billing and weight information
Utilizing information from updated contracts in OnBase to create new job numbers for accurate billings purposes
Keep track of changing charters for Ingram vessels and barges while also updating responsible parties on vessel charters in CFS CounterPoint for billing purposes
Gathering critical information from all new contracts and addenda from Contract Specialists and Sales, and entering into the CMS application for Job creation and accurate billing automation
Managing, troubleshooting, and creating customer Towline accounts
Reporting systematic problems to IS department; performing testing for new systems or enhancements and providing user feedback to the department
Providing phone coverage for the Customer Service Support Group, and forwarding phones appropriately when not on duty
Supporting department activities with regular and prompt attendance.

Qualifications

Knowledge, Skills, and Abilities:

Ability to work rotating weekends and some holidays. Every calendar day of the year must be covered by your team.
Ability to self-manage and keep on task without heavy monitoring or being in the office.
Sharp triage skills and critical thinking amidst heavy incoming email traffic is a must.
Intermediate Microsoft Word and Excel skills.
Other skills used daily on this job will include (training provided):
iLog Admin, iLog Logistics, Prometheus, OnBase, OTM, TowBoat Orders, Orderbook, CMS, UTM, CounterPoint, Automated Demurrage, GrainPro MS Access DB, Sharepoint, WiFi and Net Mobility Client.

Soft skill requirements:

Proven leadership skills with the ability to work in a team environment.
Strong written and verbal communication skills including in-person, phone and email.
Critical attention to detail and ability to spot anomalies and raise questions.
Investigative and problem-solving skills.
Excellent time management and organizational skills.
High levels of Dependability and Accountability to Ingram, team members and customers.

Education & Experience:

Degree Required: Bachelor's Preferred
Years of Experience Required: 1-3

Additional Information

Working Environment:

Office environment
Partial Remote environment (requires working home internet, not provided by Ingram)
Work weekends every 4-6 weeks including 1 holiday per year

All your information will be kept confidential according to EEO guidelines.

A competitive compensation package
Comprehensive benefits including Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
Generous paid time off benefits
401K match upon first day of hire
Life and AD&D, Employee Assistant programs, Group Legal, & more
Associate growth and development encouraged through internal training and tuition reimbursement program
Will be on-site and in office

If you are requesting reasonable accommodation or disability assistance in submitting your application, you may email us at Recruiting@ingrambarge.com

Ingram Marine Group and its affiliates (“Company”) is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EEO/AA Employer/Vet/Disabled

We participate in EVerify

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf

Ingram Barge Company

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