Description

The Logistics Coordinator is responsible for facilitating the timely flow of inventory, materials, and customer orders through effective coordination of receiving, storage, transportation, and shipping activities. This role supports daily logistics and supply chain operations by ensuring accurate order processing, shipment coordination, inventory management, and communication with customers, suppliers, freight providers, and internal teams. The ideal candidate is highly organized, detail-oriented, and experienced in logistics coordination, ERP systems, and transportation processes within a fast-paced operational environment.

Key Responsibilities

Order Processing

Process customer orders accurately within the ERP system, ensuring pricing and discounts are correctly applied
Prepare and manage quotes, commercial invoices, packing lists, customs documentation, sales orders, transfer orders, purchase orders, bills of lading, picking slips, and shipment documentation
Maintain batch record control and assist with product setup and management within the ERP system
Verify customer credit status and assist in resolving account or order-related issues
Coordinate with suppliers, technical teams, and customers to ensure timely and accurate order fulfillment
Maintain accurate ERP system records and data management practices

Delivery Schedule Management

Communicate delivery schedules and shipment status updates to customers and internal stakeholders
Coordinate with freight carriers and logistics providers for inventory distribution and deliveries
Monitor backorders and communicate shortages to production and distribution teams
Ensure customer information and delivery details are updated accurately within the ERP system

Logistics Coordination

Liaise with customers, couriers, freight providers, and internal departments to support logistics operations
Assist with transportation planning, routing, and shipping coordination
Monitor deliveries and maintain accurate shipment records and documentation
Support quality assurance activities and ensure compliance with operational procedures
Prepare domestic and international shipping documentation, including commercial invoices and bills of lading
Assist customers with product selection, pricing, and transportation-related inquiries as required

Fleet Coordination

Support planning and dispatching of drivers, fleet resources, and third-party transportation vendors
Coordinate inbound and outbound shipment scheduling
Monitor and track shipments, communicating updates to drivers and vendors as required
Maintain transportation records, logs, and reporting documentation

Health, Safety & Compliance

Follow all company QHSE (Quality, Health, Safety, and Environment) procedures and policies
Participate in workplace inspections, safety meetings, and incident reporting processes
Support risk management activities and compliance with workplace safety regulations
Ensure proper use of PPE and safe work practices within the operational environment
Promote compliance with company policies, procedures, and the Code of Conduct

Requirements

Required Qualifications & Experience

Completion of secondary school required; additional education in logistics, supply chain, or related disciplines preferred
Minimum 3 years of experience in logistics, inventory control, or supply chain operations
Working knowledge of transportation and DOT regulations
Experience using ERP systems and Microsoft Office applications
Strong administrative, data entry, and document control skills
Excellent communication and customer service abilities
Strong organizational and problem-solving skills with high attention to detail
Proven ability to negotiate and coordinate effectively with vendors and service providers

Preferred Qualifications

Forklift certification
Dangerous Goods certification or license
Experience working within Lean manufacturing or continuous improvement environments
Experience in quality management systems such as ISO 9001
Experience in manufacturing or industrial operational environments

Core Competencies

Attention to detail
Time management and prioritization
Communication and stakeholder coordination
Problem solving and critical thinking
Team collaboration
Customer service orientation
Organizational skills
Adaptability in fast-paced environments
Accountability and ownership

Company Values

Successful candidates will demonstrate alignment with the following core behaviours:

Speak Up – Demonstrates courage and professionalism when addressing issues or challenges
Accountability – Takes ownership and delivers results consistently
Respect – Treats colleagues, customers, and suppliers with professionalism and respect
Engagement – Contributes to collaborative decision-making and continuous improvement initiatives

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Logistics Coordinator