Job Description

The Manager, Amazon Operations will oversee all aspects of ILIA Beauty’s Amazon FBA (Fulfillment by Amazon) business, ensuring operational efficiency, optimal inventory health, and seamless fulfillment performance. This leader will serve as the bridge between Demand Planning, Supply Chain, Digital, Sales, Operations, and Amazon account management, owning the strategy and execution for inventory replenishment and fulfillment operations to drive revenue growth and operational excellence across Amazon channels.

As in-house Amazon management is new to ILIA, this role is expected to provide advanced expertise in Amazon fulfillment and inventory strategy and execution. They will play a critical role in onboarding Amazon FBA in the U.S. as well as future markets. This role requires blended experience with integrated tech stacks, Amazon best practices, and fulfillment, inventory management, and consignment processes. This is a unique opportunity to have a major impact on the future evolution of the ILIA brand.

This role is hybrid and open to candidates based in Los Angeles, CA or Orange County, CA. This role reports into the Sr. Manager, Supply Planning.

Responsibilities:

Own the end-to-end operational management of ILIA Beauty’s Amazon FBA business, including inventory planning, forecasting, allocation, and replenishment.
Execute day-to-day processes for physical shipments & systematic inventory, sales order, and invoice transactions.
Manage inventory flow between ILIA’s distribution centers and Amazon fulfillment centers, ensuring appropriate stock levels to meet demand while minimizing excess and obsolescence.
Monitor and optimize FBA performance metrics (e.g., in-stock rates, IPI score, sell-through, and storage utilization).
Partner closely with the Supply Planning and Demand Planning teams to align forecasts and ensure continuity of supply.
Develop and maintain strong processes for Amazon PO management, order fulfillment, and shipment tracking.
Troubleshoot operational issues, including shortages, delays, or compliance errors, working cross-functionally to resolve root causes.
Manage all chargeback reporting & mitigation strategy.
Implement process improvements to enhance service levels, reduce costs, and improve accuracy and efficiency.
Lead continuous improvement initiatives that support scalability as ILIA’s Amazon business grows.
Partner with the E-commerce, Sales, and Finance teams to support growth goals and product launches on Amazon.
Collaborate with 3PL providers and logistics partners to ensure timely and accurate deliveries.
Serve as the key liaison between ILIA and Amazon’s operations contacts, ensuring compliance with Amazon requirements and SLAs.
Own performance reporting and analytics for Amazon operations, including forecast accuracy, on-time delivery, and inventory KPIs.
Provide insights to drive decision-making around inventory investments, promotions, and new product introductions.
Track key metrics and provide regular updates to senior leadership.

Job requirements

6+ years of experience in Supply Chain, Operations, or Fulfillment, with at least 2 years managing Amazon FBA
Proven experience in inventory planning, forecasting, consignment, and logistics management for consumer products
Deep understanding of Amazon Vendor Central and/or Seller Central, and FBA operational workflows
Strong analytical, problem-solving, and organizational skills
Strategic thinker with a bias toward action, resource optimization, and continuous improvement
Excellent communication skills, with the ability to influence cross-functional stakeholders
Experience working with the following systems and tools:
- Integration tools (e.g. Celigo, Pipe17)
- RPA tools (e.g. Parabola, Google Scripts)
- Demand Planning tools (e.g. NetStock)
- EDI systems (e.g. Crstl, SPS, Orderful)
- ERP systems (e.g. NetSuite, SAP, Dynamics 365)
- 3PL OMS/WMS
- Analytics tools (e.g., Excel, Tableau, PowerBI, Omni) – Advanced Excel skills required
Ability to thrive in a fast-paced, dynamic environment with shifting priorities

What We Would Like To Offer...

$90,000- $115,000 annually*
Bonus Opportunity
Health Benefits - 100% employer-paid medical, dental & vision coverage
Flex Time Off - No cap on personal time off and paid company holidays
Seasonal Flex Days - Flexible scheduling to enjoy extra time under the sun during the Spring & Summer season
Parental Leave - Up to 18 weeks paid parental leave
401(k) - Save for your future with a 401(k) with a company match
Flexibility & Wellness Stipends - Monthly stipends to support remote work & self-care
Hybrid Work Model - Find your flow, working from home or from one of our offices
ILIA Products - Quarterly stipend to replenish your favorite products and try new ones
*This is the anticipated salary range for this position. The actual salary offered will carefully consider a few factors including your skills, qualifications, experience, and location.
This is the anticipated salary range for this position. The actual salary offered will carefully consider a few factors including your skills, qualifications, experience, and location.

About ILIA

ILIA makes clean skin-centric beauty. We see skincare and makeup as one and believe that skin should look like skin. With transparency as our guide and color as our vehicle, we challenge the conventions of clean beauty to create something radically new, through safe, groundbreaking formulas that protect + revive the skin. Headquartered in Laguna Beach, California, ILIA brings together a strong group of innovative thinkers, rule-breakers and creative problem solvers. We pave the way forward as the leading clean makeup brand in what is being called the Clean Beauty Revolution. Fast paced growth provides constant learning, collaborative teamwork, and the desire to be the best at what you do. We celebrate taking risks and doing what hasn’t been done before.

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