For A Better You

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we'll empower you to live this promise each day as you make a truly global impact in your career.

We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed.

Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what's expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now.

Job Summary:

The Global Logistics Specialist - Latin America (Bilingual) is responsible for overseeing daily outbound international shipping operations across multiple logistics lanes, with a primary focus on Latin America. The role develops and applies expertise in Latin American regional markets, customs regulations, and international trade and logistics policies, manages carrier performance, optimizes internal shipping service configurations, supports process efficiency, and recommends new carrier partnerships to enhance shipping speed and reduce costs.

Job Expectations:

Manage end-to-end daily operations for multiple international outbound shipping lanes, taking full accountability for assigned lanes and project deliverables from origin to destination
Configure and maintain shipping service rules and parameters using internal logistics systems
Track, monitor, and evaluate carrier Key Performance Indicators (KPIs) to meet or exceed established service-level agreements (SLAs)
Develop and apply expertise in Latin American logistics markets, regional trade regulations, customs clearance procedures, and cultural nuances
Ensure strict compliance with local and international trade laws to minimize customs delays and resolve shipping barriers, escalating complex issues as appropriate
Conduct market research and analysis to identify and recommend potential new international carriers and local logistics providers, and support onboarding of approved partners
Analyze existing logistics workflows, carrier networks, and transit data to identify bottlenecks and recommend improvements that reduce costs and improve transit speeds
Support continuous improvement initiatives to enhance outbound shipping performance
Deliver strong bilingual support for internal and external business communications
Provide translations for official documents and offer live support during corporate meetings with regional partners and vendors

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:

Full proficiency to speak, read, and write fluently in both English and Spanish
Active listening skills and strong interpersonal capabilities for cross-functional collaboration
High degree of accuracy and meticulous attention to detail, with demonstrated accountability for assigned shipping lanes and project deliverables
High adaptability, flexibility, self-starter initiative, and strong stress tolerance in a dynamic environment
Excellent organizational skills and ability to multi-task and manage competing priorities

Equipment Knowledge:

Fully computer literate
Strong proficiency in Microsoft Office (Word, Excel, PowerPoint)
Strong proficiency in Google Workspace (Gmail, Drive, Docs, Sheets, Slides, Meet)

Experience Requirements:

Generally requires a minimum of two (2) years of related experience in international logistics, freight forwarding, customs clearance, or supply chain operations.

Education Requirements:

Bachelor's Degree in Business, Logistics, Supply Chain Management, or a related field preferred, or a combination of education and equivalent work experience.

Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds.Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

Hectic, fast-paced with multi-level distractions
Professional, yet casual work environment
Office / Warehouse environment
Ability to work extended hours as required to support international shipping lanes and meet operational demands

#LI-MK2

Compensation:

The expected salary range for this role is 71,000 -72,000 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

iHerb.com

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