IT Support Technician

Orlando, FL

Applications will be accepted on an ongoing basis.

ICR is looking for an IT Support Technician that will provide end-user support both in-person at their physical work location and remotely to ICR users at sites across the globe.

Essential Duties And Responsibilities

Provide IT helpdesk support (Tier 1) for end-users on-site and remotely and via email, phone, and chat
Configure and maintain equipment including desktops, laptops, virtual machines, printers, and phones
Create and maintain user accounts, including password reset and access management
Document common issues, solutions, and procedures to expand team knowledge
Support the IT infrastructure team including patching, rebooting, and performing physical maintenance
Ensure end-users and systems adhere to Information Assurance (IA) guidelines and best practices
Provide on-call support after hours, as required, to support critical operations

Required Skills And Qualifications

Active Top Secret Security Clearance with SSBI
Minimum one (1) year of experience in an IT help-desk environment
Ability to assess, triage, and resolve common technical issues
Experience imaging, configuring, and repairing PCs, including basic hardware upgrades (hard drive, RAM)
Strong customer service skills, with the ability to interact with both internal and external customers
Strong communication skills, both oral and written
Current DoD 8570 IAT Level 2 baseline certification (ex Security+ CE) or ability to obtain within 2 months of start date

Desired Skills And Qualifications

Associate's degree in Information Technology related field
Experience providing support in an environment with multiple isolated networks
Experience supporting a Microsoft Windows-based environment (Windows 11, Terminal Services, Active Directory, and Group Policy)
Experience supporting Linux (RHEL, Ubuntu) workstations and servers
Experience administering Microsoft Office365
Experience creating and maintaining VMs in VMWare ESXi/vCenter
Experience performing switch port changes or basic network switch configuration
Experience using IT Service Management tracking software
Hardware repair certification (such as Dell TechDirect)

Physical Requirements

Ability to lift and move equipment (up to 40 lbs), access wiring closets or under‑desk cabling as part of routine hardware support.

Work Environment

This position is 100% on‑site in a secure facility. IT Support Technicians will regularly operate within a fast‑paced technical environment that includes:

Multiple isolated enclaves.
VMware virtualized infrastructure
Windows and Linux mixed‑OS environments
Enterprise endpoints, printers, scanners, VoIP & Video Teleconferencing (VTC)
Strict adherence to security controls and access protocols

Salary Range: $78,853 - $123,219

ICR offers a comprehensive benefits package that includes:

Company equity
Retirement plan
Company‑paid health care benefits
Flexible paid time off
Eligibility for performance‑based raises and bonuses

ICR, Inc. considers several factors when extending job offers, including but not limited to candidates’ key skills, relevant work and/or military experience, education, training, certifications and work location.

ICR is proud to be an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

ICR, Inc.

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