L2 IT Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Your benefits

Onboarding program
Buddy program
International job opportunities
Health/ Medical insurance
Internal career development program

Your skills

18 months of IT experience (or equivalent)
Ability to build relationships
Excellent time management skill
Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Strong Windows OS and Active Directory knowledge
Basic networking (TCP/IP, DNS)
Experience with ticketing and imaging tools
Good communication and customer service skills

Your tasks

Hemmersbach is hiring an Onsite L2 Technician to provide advanced IT support at client sites. The role focuses on resolving escalated issues, supporting end-user devices, and ensuring high service quality in an enterprise environment.

Job Tasks:

Troubleshoot hardware, software, and basic network issues
Handle L2 escalations from Service Desk
Perform hardware replacements and device setup
Support imaging, deployments, and upgrades
Manage and update tickets within SLA
Document work and support L1 technicians

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Hemmersbach Nordamerika

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L2 IT Onsite Technician