Overview:

Position Overview:

The Manager, Project Manager is responsible for leading and developing a team of Upgrade Project Managers that deliver software upgrade projects for Healthedge customers. The ideal candidate will have experience overseeing customer facing delivery for enterprise SaaS solutions with a drive to challenge their abilities and to develop customer and product expertise. As a leader within the team, you will utilize a wide range of technologies combined with deep knowledge of HealthEdge’s products to provide exceptional customer support.

The Product:

With HealthRules Payer, our integrated solutions suite includes the industry's leading, digital, next-generation claims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both public and private clouds. The fact is, a Core Administrative Processing System (CAPS) needs to do much, more more than just core administrative processing. That’s why HealthRules Payer has been ranked number one its class among CAP Solutions. Besides delivering 90%-97% first-pass auto-adjudication rates and 99%+ accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefits plans and provider contracts. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.

Your Impact:

Directly manage a team of 5-8 Upgrade Project Managers across product lines
Be a creative, driven and supportive leader a continually driving improved service and greater operational efficiencies and performance
Lead, manage, and drive results in collaboration with remote team members across the US and India
Be driven to learn and understand customers need to improve their experience of product upgrades and service request delivery
Balance competing priorities internally and assist team in removing roadblocks and barriers to progress
Manage backlog of customer service requests for a given set of clients; partner with peers to balance resources and issues as needed to expedite delivery
Identify process gap improvements and steps to avoid recurrence of problems
Mentor team members pertaining to career development, customer support skills, career growth, and various needs or concerns as raised by the team
Conduct quarterly performance reviews that are aligned to the team’s goals and work performance
Interview and hire of new team members to scale with company growth
Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII
All other duties as assigned.

What You Bring:

Bachelor’s degree in Computer Science, Engineering, or related field, PMP certification is a plus
7+ years of experience in Customer facing delivery or technical support or related field
3+ years of experience in managing customer facing project management teams
Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences
Comfortable communicating and driving next steps in escalated situations
Experience leading and maintaining team engagement in a remote work environment
Self-motivated and driven to impact change across the team
Comfortable working in a fast-paced, changing environment
Experience with healthcare applications, SaaS solutions, and cloud technologies
Solid understanding/experience of Project Management tools (Smartsheet is a plus)
Strong knowledge of industry business practices and value offerings.
Demonstrated leadership skills
Ability to work collaboratively with cross-functional teams
Job requires flexibility to provide 24x7 on call client support on rotational basis

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S.

Type of Employment: Full-time, permanent

Travel%: Ability to manage up to a 50% travel commitment once travel is permitted

FLSA Classification (USA Only): Exempt

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work across multiple time zones in a hybrid or remote work environment.
Long periods of time sitting and/or standing in front of a computer using video technology.
May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

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**The annual US base salary range for this position is $108,000 to $150,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.

HealthEdge

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