Department Focus

The IT function supports business needs and continuous improvement efforts through appropriate technology, and effective information systems and infrastructure.

Job Description And Duties

Job Summary:

This position is responsible for supporting the Information Technology initiatives at Hayward Tyler Inc. The ideal candidate will be highly motivated and will have practical experience supporting a Windows based network and fundamental networking, PC hardware and software, and computer/networking security knowledge. Ideal candidates will be friendly, courteous, and willing to work as part of a team. Provide training and documentation to end users. You will be primarily responsible for the company’s helpdesk ticketing system, assist with network and system administration, setup and deploy workstations, assist with server maintenance, and participate in on call rotation.

End User Support

Sets up, configures, and supports end user hardware and software
Troubleshoot and fix/repair desktop hardware/software issues at root cause
Desire to work with users to ensure the available tools are functioning
Quick response to user needs
Willingness to spend time helping users understand the best use of available tools

End User Training

Train staff on the proper/best use of available software
Create, update, and maintain end user documentation
Work with departments to build customized documentation and training plans for current and new employees

Maintain the IT ticketing system

Triage and work incoming tickets
Escalate as necessary

Product Center Support

Provide support for our PLM software
Assist users with adds, moves, and changes in the system

Assist with network support

Maintain servers and network hardware
Assist with patching of servers
Assist with Network/System Administration

Supports Continuous improvement efforts through involvement in structured problem solving and other activities using LEAN concepts.

Minimum qualifications:

1-3 years of experience in a support position; customer service or Help Desk type position or a combination thereof
Due to sensitive data handling for government contracts, U.S. Citizenship is required
An associate degree, or higher, in an IT related field or equivalent work experience
Advanced knowledge of Windows operating systems, required. Installation, repair, and troubleshooting
Knowledge/experience working with and managing a Microsoft Server based network (Active Directory, DHCP, DNS, File Sharing) is required
Experience working with a support ticketing system, required
After hours support of business applications is required
Some travel may be required
Excellent written and verbal communication skills, required
Experience working with and supporting the Microsoft Office suite, required
Experience administering and maintaining Product Center a plus
Experience with using and/or administering Microsoft SharePoint a plus
Experience supporting mobile devices in the enterprise is a plus
IT Industry certifications are also a plus, but not required
Strong interpersonal and problem-solving skills
Outgoing and willing to take the lead on projects and initiatives
Ability to get things done in a timely manner but yet with high quality and thoroughness
Detail oriented, organized, and highly motivated
Positive attitude and willingness to assist wherever needed
Great attitude towards teamwork and overcoming daily challenges
Responsible for other duties as assigned

Hayward Tyler

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