Description

Position Summary:

This position will be responsible for dispatching and will assist the Transportation Manager in performing complex and confidential clerical work; assists with all the daily activities and safe operation of the public transit system including vehicles with accessibility equipment and transporting people without discrimination to designated locations.

Essential Functions: (The following are not intended to serve as a comprehensive list of all duties performed, only a representative summary.)

Primary function of this role will be dispatching drivers.
Assist in the daily activities of the public transportation system including but not limited to clerical, handling money, driving and coordinate with other agencies to ensure compliance and efficiency.
Provide unifying direction and clear instructions through the day to customers, staff and general public. Ensure consistent, accurate, prompt and courteous responses.
Communicate with staff about ways to optimize procedures; resolve driver/passenger/ride malfunctions and respond to requests and issues.
Communicate and assist drivers with electronic devices; ensuring accuracy and validating driver imputed information.
Perform portions of departmental record keeping such as passenger information, tracking rides and monetary transactions, create and update records ensuring accuracy and validating information.
Develop and maintain professional relationships with other agencies that promote the Agency and the transit program.
Maintain clear consistent communication with the Transit Manager and staff; provide updates and reports on the activities of the transit system.
Comply with all regulatory policies, statutes and laws; stay current on rules, regulations, policies of benefits from local, state and federal programs and funds.
Perform all other duties as required which may include assisting other departments as needed.

Work Environment

This position’s main duties are conducted out of the Alma Courthouse or HCHS. Work is generally performed in an environment subject to weather, fumes, chemicals and contact with the public. Considerable interaction with people requires frequent hearing and speech along with frequent walking and standing. Use of visual capacity including depth perception, color vision, and peripheral vision consistent with driving shuttle. Also, driving requires frequent use of fingers, hands and arms with frequent sitting, bending, kneeling, twisting, and lifting of 25-50 lbs.

Requirements

Qualifications:

Must hold a valid Nebraska driver’s license and clean driving record. Available and willing to drive an entire shift as needed.
Must be able to pass random drug test before hire, as well as during employment.
Knowledge of federal, state and local laws with respect to driving and public transportation.
Knowledge of roads and maps in the city and county.
Ability to communicate effectively and interact professionally.
Ability to remain calm and respectful during interactions with difficult people.
Ability to maintain records and information.
Skills to safely operate vehicles.
Skills to maintain clean and sanitary conditions.
Skills to obtain and maintain required certifications
Should have computer experience with standard office software and equipment.
Experience with transportation preferred.
Experience with developmental disabilities and/or the elderly preferred.

Harlan County Health System (HCHS)

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