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Microsoft Systems Administrator

Summary

Title: Microsoft Systems Administrator ID: 1139 Location: Avon, IN Department: Information Technology

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Description

Overview

The Microsoft Systems Administrator is a mid-level technical role responsible for administering and maintaining the organization’s Microsoft platforms and supporting infrastructure, including Active Directory, Entra ID (Azure AD), Microsoft 365, Exchange Online, Intune, Windows Server, and VMware environments. This position serves as the primary Tier 2 escalation point for the Help Desk and acts as the direct operational link between the Help Desk and the Network/Cybersecurity teams.

Job Responsibilities

Audit, clean up, and stabilize existing Microsoft and server environments, ensure identity and data integrity, and recommend improvements to policies, standards, and configurations
Administer and support Microsoft 365, Exchange Online, Entra ID (Azure AD), Active Directory, and Intune
Manage user accounts, access controls, group policies, and licensing
Monitor system performance, security, and availability
Perform audits to identify configuration issues, policy gaps, and data inconsistencies
Implement approved system changes, updates, and enhancements
Maintain documentation for systems, procedures, and configurations
Administer and maintain Windows Server environments
Support virtualization platforms such as VMware
Perform server provisioning, patching, upgrades, and lifecycle management
Troubleshoot server, storage, and system performance issues
Serve as a Tier 2 escalation point for complex technical issues
Troubleshoot and resolve incidents related to Microsoft platforms and infrastructure
Support Help Desk operations as needed to ensure continuity of service
Partner with Network and Cybersecurity teams to implement secure solutions
Provide technical guidance and mentorship to junior IT staff
Recommend improvements to systems, policies, and standards
Support onboarding, offboarding, and access management processes
Perform other required tasks as assigned.

Job Requirements

Associate or bachelor’s degree preferred in technology or computer science
Minimum three (3) years of experience in a Microsoft-centric IT environment
Hands-on experience with Microsoft 365 Admin Center, Entra ID (Azure AD), Active Directory, Exchange Online, Intune, and Windows Server
Experience supporting or administering virtualized environments (e.g., VMware)
Prior experience working in a Tier 2 or escalation role
Strong troubleshooting, documentation, and communication skills
Ability to evaluate environments, identify issues, and propose practical solutions
Prior experience working in a Tier 2 or escalation role
Ability to evaluate environments, identify issues, and propose practical solutions
Comfortable collaborating across teams and supporting both technical and non-technical users
Experience performing tenant audits, identity cleanup, or infrastructure remediation in mixed cloud and on prem environments
Familiarity with Conditional Access, device compliance policies, and security baselines, with the ability to apply them pragmatically in existing environments
Working experience administering common Windows Server roles and services, including:
- DNS, DHCP, and DFS
- File Services and Print Services
- IIS (Internet Information Services)
- WSUS (Windows Server Update Services)
General familiarity with legacy Microsoft systems and environments, such as older versions of Windows Server, Active Directory, Exchange, or related platforms, with the ability to support, stabilize, and modernize where appropriate
Microsoft certifications (e.g., MS 102, SC 300, MD 102) preferred
VMware or server related certifications a plus
Experience working collaboratively with cybersecurity or infrastructure teams
Occasional travel may be required to support business needs
Travel may include locations throughout the United States and Canada
Candidates must currently hold a valid passport or be able to obtain one as required for business travel

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