Summary Of Position

The VP of Product Management leads the product organization’s operational execution function. This person drives the delivery, deployment, adoption, and scaling of product features and services. They ensure product launches move smoothly from ideation through implementation, manage cross‑functional dependencies, streamline implementation processes, and ensure that internal and external stakeholders are effectively served during rollouts. They bridge between product strategy and hands‑on delivery.

Duties And Responsibilities

Implementation & Delivery Leadership
- Oversee and manage the implementation lifecycle of products and features: planning, requirements, development, testing, rollout, adoption, and post‑launch stabilization.
- Establish and own end‑to‑end processes, standards, and best practices for implementation (e.g. release schedules, deployment checklists, quality assurance, rollout plans).
- Work with Product Managers, Project / Program Managers, Engineering, Operations, Customer Success, and Support to ensure alignment and timely execution.
Cross‑Functional Coordination
- Ensure all functions (engineering, operations, QA, support, customer success, billing, legal/compliance) are coordinated during implementation.
- Mitigate risks, resolve blockers, and manage interdependencies across departments.
- Lead change management: ensure that teams affected by a new product / feature are prepared (training, documentation, process adjustments).
Operational Excellence & Scaling
- Develop scalable processes, tools and frameworks to support growth in product volume (more features, more customers, more geographies) without sacrificing quality or speed.
- Define and monitor implementation KPIs (on‑time delivery, defect rate, adoption rate, customer satisfaction, support escalations, etc).
- Continuous process improvement: iterate on implementation workflows, feedback loops, retrospectives, lessons learned.
Team Leadership & Development
- Build and manage a high‑performing implementation team (e.g. Director / Senior Managers of Implementation / Deployment / Product Operations).
- Mentor and grow leaders; ensure role clarity, training, performance metrics.
- Resource planning: balancing staffing, budgets, external vendors or partners if needed.
Product Strategy Liaison
- While this role is execution‑focused, partner closely with Product Strategy to ensure implementation plans are feasible, aligned with roadmap commitments, resourced properly.
- Assist in planning product releases in a way that accommodates implementation constraints, market readiness, and customer needs.
Risk Management & Quality Assurance
- Anticipate and identify risks (technical, operational, regulatory, customer). Bring in mitigation plans early.
- Ensure adequate QA/testing, rollback plans, release validation before full rollouts.
- Ensure compliance with any regulatory or contractual obligations (especially for government or large enterprise customers).

Required Qualifications

Bachelor's degree (Engineering, Computer Science, Business, or related); advanced degree (MBA or technical master’s) preferred.
10+ years in product management / product implementation leadership roles, especially in telecom, or technology services.
Proven track record of leading and delivering large, complex product feature rollouts, deployments, or implementations.
Deep understanding of operational processes, deployment workflows, post‑launch support, and scaling.
Strong people leadership experience: managing mid‑senior managers, cross‑functional teams.
Excellent communication, negotiation and stakeholder management skills; ability to work with clients, internal executives, technical and non‑technical teams.
Strong analytical skills: ability to use data to drive decisions around implementation performance, defect rates, adoption, etc.

Preferred Qualifications

Experience in compliance, contracts, procurement
Familiarity with telecom protocols/products (voice, data, SD‑WAN, UCaaS, wireless) or managed services.
Experience with deployment tools, automation, observability and monitoring of releases.
Experience managing geographic rollouts, multi‑site deployments.
Track record with customer adoption, change management / enablement, training programs.

Granite Telecommunications

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VP of Product Management