Company Description Grainger is a leading business-to-business distributor that supports more than 4.5 million customers worldwide with products in safety, material handling, metalworking, and related categories, as well as inventory management and technical support services. The company offers over a million industrial-quality products, a consultative sales approach, and strong technical and product expertise to help customers keep their operations running and their people safe. Team Members benefit from an engaging, inclusive culture that emphasizes learning, growth, and meaningful impact. Customers also benefit from a premium digital experience and reliable delivery of the right products when and where they need them, across virtually every industry.

Role Description The Manager, IT Operations is a full-time, on-site role based in Jacksonville, FL. This role is responsible for overseeing daily IT operations, including monitoring system performance, managing incident and problem resolution, and ensuring high availability of critical business systems and infrastructure. The Manager, IT Operations will lead and develop an operations team, coordinate work schedules, set priorities, and promote adherence to IT service management processes and standards. This role collaborates closely with infrastructure, applications, security, and business stakeholders to plan and execute maintenance, upgrades, and improvements. The position also helps define operational metrics, reviews system health and capacity, and drives continuous improvement in reliability, efficiency, and user experience.

Qualifications

Demonstrated experience leading IT operations teams, including coaching, performance management, and building a collaborative, inclusive team culture.
Strong background in IT service management (e.g., incident, problem, change, and request management) and familiarity with ITIL or similar frameworks.
Hands-on experience with infrastructure operations, such as servers, networks, storage, cloud or hybrid environments, and monitoring/alerting tools.
Proven ability to manage system availability, capacity planning, and disaster recovery or business continuity processes.
Effective stakeholder management skills, with the ability to communicate clearly with technical and non-technical audiences and manage expectations.
Experience coordinating and executing maintenance windows, upgrades, deployments, and process improvements in a production environment.
Strong analytical and problem-solving skills, including root-cause analysis and the ability to implement sustainable corrective actions.
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Experience in a large, distributed, or multi-site organization; exposure to industrial, logistics, or e-commerce environments is beneficial.
Relevant certifications (e.g., ITIL, CompTIA, network/server/cloud certifications, or project management credentials) are a plus.

Grainger

Latest Jobs

Manager, IT Operations