The Technology Systems Administrator has a key operational role within the Technology Support Team. The Technology Support Team's purpose is to ensure all business partners have reliable, secure, scalable, and repeatable technology solutions that allow users to get connected/stay connected to business systems.

The Technology Systems Administrator serves as a Tier 2 technical authority to drive consistency, enforce standards, and enable the team to operate at a high level of performance. This role provides the necessary technical expertise to handle projects and ticket escalations across the support team to ensure issues are addressed efficiently, escalated appropriately, and ultimately resolved to completion.

Essential Responsibilities And Accountabilities

Serve as a subject matter expert on Gosiger IT systems, infrastructure, and support tools
Provide direct guidance and coaching to Tier 1 staff to elevate technical capability
Provide Tier 2 support and act as an escalation point for technical issues
Administer, maintain, and continuously improve:
Active Directory / Entra ID (hybrid)
Microsoft 365 (Exchange, Teams, SharePoint)
Windows client endpoints
Onboarding/offboarding processes
Maintain system integrity through proactive monitoring, maintenance, and issue resolution
Participate in on-call rotation and provide after-hours support when required
Execute system changes in a controlled and documented manner
Ensure proper access control, permissions, and alignment with security policies
Maintain strong, professional communication with both technical and non-technical stakeholders
Drive continuous improvement in IT support workflows, processes, and service delivery
Develop and maintain clear, usable documentation for systems, processes, and common issues
Standardize repeatable processes to improve efficiency and reduce variability
Support onboarding and offboarding processes to ensure consistent and secure user transitions
Maintain accuracy and accountability in asset tracking and inventory management
Support execution of IT projects, system upgrades, and infrastructure initiatives
Coordinate with IT leadership to ensure successful outcomes
Act as a bridge between support operations and infrastructure strategy
Partner with all IT teams/team members to achieve our Vision and Mission
Provide assistance when needed
Operate with a high degree of ownership, urgency, and accountability
Deliver consistent, high-quality outcomes in a fast-paced environment
Actively contribute to the development and maturity of the IT organization
Assist with the help desk response and experience for the employees of Gosiger
Coordinate workload distribution to maintain balanced coverage
Ensure all escalations are handled decisively, with clear communication and documented outcomes
Identify recurring issues and implement corrective actions to reduce ticket volume
Help enforce, and continuously refine IT support standards, procedures, and best practices
Ensure all work performed by the support team meets defined quality, security, and documentation standards
Support monitoring, triage, and response to security events and alerts
Be an excellent steward of money
Focus on value of investments
Recommend cost savings when possible
Commitment to ongoing personal and professional development through training, coaching, and/or mentoring
Other duties as assigned

Qualifications

College diploma or university degree in the field of computer science [or equivalent field] and/or [5] years equivalent work experience
Excellent communication, documentation, and organizational skills.
Experience in troubleshooting, supporting, and maintaining:
Microsoft Office 365
Microsoft Windows PC operating systems
WAN/LAN networks
Proficient working knowledge of VLANs
Hybrid Active Directory/Entra
Proficiency in ITSM (IT Service Management) tools and ITIL methodologies.
Proven experience working within an IT team
Experience working in a team-oriented, collaborative environment
Experience establishing processes and procedures
Willingness to work different shifts or weekends for project implementations
Willingness to provide after-hours on-call support on rotation
Commitment to quality, high work standards, and confidentiality
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment

Preferred Qualifications

System Administration, Microsoft o365 Administration, and/or Network Administration certifications
ZenDesk ticket system experience (or similar)
NinjaOne RMM experience (or similar)
Experience with cybersecurity solutions (EDR, MDR, XDR, SOC, SIEM, ZTNA)
Experience with Cybersecurity Maturity Model Certification (CMMC)

Work Conditions

Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
Lifting and transporting moderately heavy objects, such as servers, network switches, computers and peripherals
Occasional travel by automobile and/or aircraft
Ability to maintain a charge account for business expenses

Perks And Benefits

Medical, Dental, and Vision Insurance
Short- and Long-Term Disability
Paid time off and holiday pay
401K plan with company match
Maternity and Paternity leave

Gosiger

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Technology System Administrator