Description

SUMMARY

The Director of IT is responsible for the strategic development and maintenance of the agency’s core information systems, cybersecurity posture, and emerging technology initiatives. This role spearheads innovation projects involving Artificial Intelligence (AI) and Business Intelligence (BI) to optimize both human services and donated goods retail operations. Additionally, the Director provides specialized technical support to the Director of Retail Technologies on a per-project basis to ensure enterprise-wide system cohesion.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Innovation & Emerging Tech: Lead the evaluation and implementation of AI and automation tools to enhance service delivery in human services and retail efficiency.
Data Intelligence & Analytics: Develop and maintain business intelligence applications and databases to provide actionable insights into agency-wide performance.
IT Security & Risk Management: Establish, monitor, and update security protocols and disaster recovery plans to ensure data accuracy, security, and regulatory compliance.
Collaborative Retail Support: Provide technical expertise and surge capacity for retail technology projects on a per-project basis (e.g., system integrations or hardware rollouts).
Infrastructure Management: Manage the planning, purchasing, and implementation of hardware and software across all agency locations.
Perform other related essential duties as required or directed.

Other Duties

Must be able to maintain confidentiality of information related to security systems and other loss prevention strategies as related to interviews and investigations conducted throughout the organization.

Supervisory Responsibilities

Employee will directly supervise the agency’s IT department.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

Bachelor's degree (B. A.) in computer related field from four-year College or university; and three to five years related experience and/or training; or equivalent combination of education and experience.

Software Development Skills

Ability to read, analyze, interpret and develop web based applications and databases using industry standard technologies and languages like PHP, Python, Java, SQL, MySQL with well documented, performance optimized and secure code and create end user documentation and training modules for the application.

Proficiency in creating end-user documentation, training modules, and data visualization tools for business intelligence.

Language Skills

Ability to read, analyze, and interpret technical documentation, and governmental and other regulations. Ability to write reports, general business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from employees, outside vendors and consultants.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Strong ability to define problems, collect data, and draw valid conclusions to interpret an extensive variety of technical instructions.

CERTIFICATES, LICENSES, REGISTRATIONS

CT driver’s license in good standing. Use of personal vehicle required.

Other Requirements

Travel required to satellite locations. May be required to work evening and weekend hours for special projects and/or critical system maintenance.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Goodwill of Southern New England

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