Company Description

Goaco is an award-winning global consultancy that partners with public and private sector organisations to deliver secure, user-focused, and innovative digital solutions. Established in 2010 and headquartered in the UK, Goaco has offices and experts across the UK, UAE, and Saudi Arabia. With over 100 subject-matter experts and a wider network of 16,000+ associate consultants, Goaco specializes in digital transformation, cyber security, data & AI, software development, cloud, and managed services. Recognized as UK Government digital experts, we are committed to shaping modern and efficient services through agility, deep domain knowledge, and a focus on impactful outcomes.

Role Description

We are looking for a dependable and experienced IT & Cyber engineer to join our growing service desk and support function. You’ll be responsible for technical troubleshooting, cyber security incident handling and on-site configuration of IT environments. The ideal candidate will be confident working across international teams, able to take initiative in fast-moving environments and uphold security-first support principles.

Key Responsibilities

Provide 2nd line IT support and escalation handling for users in the UK and UAE
Troubleshoot and resolve hardware, software, network and O365 issues
Administer and manage Microsoft Intune, including device enrolment and compliance
Support user onboarding/offboarding, email configurations, SharePoint and Teams
Configure small to mid-scale network setups on-site, including Wi-Fi and firewalls
Respond to and escalate cyber security incidents, working with the SOC team
Contribute to patch management, endpoint protection and vulnerability remediation
Document known issues, create SOPs and update asset inventories
Work collaboratively with developers, security and infrastructure engineers across borders
Participate in on-call and out-of-hours support when necessary (Evenings / Weekends on Rota)

Essential Skills and Experience

Minimum 3 years’ experience in IT support or service desk environment (L2 or higher)
Experience supporting Microsoft 365 applications including Outlook, Teams and SharePoint
Microsoft Intune experience (policy management, device compliance, remote actions)
Experience responding to security alerts and incident response procedures
Proven ability to set up and troubleshoot wired and wireless networks
Familiarity with ticketing systems and ITIL-aligned support processes
Strong verbal and written communication skills, comfortable dealing with non-technical users
Ability to work independently and as part of a distributed international team

Desirable

Microsoft 365 Fundamentals, Intune or Security certifications (MS-900, MD-102, SC-200)
Experience supporting hybrid environments with Azure Active Directory
Understanding of security frameworks (ISO 27001, NIST)
Experience in public sector or regulated industries
Knowledge of basic scripting or automation (PowerShell a plus)

Goaco

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