IT Security & Infrastructure Engineer

Location: Mumbai | Employment Type: Full-time, on-site | Travel: Occasional, for new site deployments

Role Overview

We are seeking a hands-on IT Security & Infrastructure Engineer to manage and secure our day-to-day IT environment, while growing alongside us as we mature our security and compliance program. The organization is actively pursuing ISO 27001:2022 and SOC 2 certification, operates across Azure and AWS, and runs a synchronized multi-firewall setup.

This is a genuine growth role. The successful candidate will begin with hands-on responsibilities across endpoints, firewalls, network infrastructure, and end-user support — and progressively take on broader cloud networking, multi-firewall management, and compliance support. We are looking for someone with practical early-career experience who aspires to grow into a Security Engineer or Cloud Security role, rather than remain in pure operations.

The role is intentionally varied: a single day may involve resolving an end-user issue, configuring a site-to-site VPN tunnel to an Azure VNet, and travelling to a new office to set up server and network infrastructure. Breadth and adaptability are core to the position.

Our Environment

Technology Stack

AreaTools and Platforms Security Next-gen firewall, XDR, and VPN platforms (e.g. Sophos, Fortinet, Palo Alto) Endpoint Management Unified endpoint management tools (e.g. ManageEngine, Intune, SCCM) Mobile Device Management MDM platforms for iOS and Android patching, policy enforcement, and remote control Network Managed L2 switches and enterprise APs (e.g. TP-Link, EnGenius, Ubiquiti) Endpoints Windows, macOS, iOS, and Android Access Control Biometric devices (e.g. ESSL, Matrix, or equivalent) Identity Microsoft Active Directory Cloud Azure and AWS virtual networks, linked to on-premise infrastructure

Current Operating Posture

Multi-firewall synchronized configuration (HA and multi-site)
Azure and AWS virtual networks linked to on-premise firewall via IPSec site-to-site VPN
ISO 27001:2022 ISMS implementation underway
SOC 2 readiness and audit support in progress
Periodic new office and server room rollouts as the business expands

Key Responsibilities

End-User Support

Troubleshoot day-to-day Windows and macOS issues, including boot problems, profile corruption, application crashes, performance issues, and update or driver glitches
Resolve common end-user concerns across Office productivity tools, Wi-Fi, printer setup, VPN access, password resets, and OneDrive/SharePoint
Provide basic support for the iOS and Android mobile fleet
Handle hardware-level tasks such as RAM/SSD upgrades, peripheral setup, and docking stations
Maintain a disciplined ticketing rhythm — log, prioritize, resolve, and document

Endpoint and Asset Management

Manage the endpoint fleet through a unified endpoint management platform for patch management, software deployment, asset tracking, and remote troubleshooting
Execute Windows and macOS patch cycles end-to-end
Enroll new machines into the Active Directory domain and apply baseline GPOs and security policies
Manage user onboarding and offboarding cleanly

Mobile Device Management

Administer the MDM platform for iOS and Android devices — enrollment, policy enforcement, and remote control
Run mobile OS patch management through the MDM platform — schedule, deploy, and verify OS and app updates across the mobile fleet
Enforce baseline mobile security policies — passcode requirements, encryption, app restrictions, and remote wipe readiness
Track mobile device compliance and remediate non-compliant devices

Security Stack Administration

Perform day-to-day firewall administration — rules, NAT, web filtering, traffic shaping, and log review
Configure and monitor VPN services — site-to-site tunnels and remote-access connectivity
Use the XDR / endpoint security console to triage alerts, investigate incidents, and document findings
Help maintain the synchronized multi-firewall configuration, ensuring rules and policies remain in sync across devices

Cloud Networking (Azure and AWS)

Configure and manage Azure Virtual Networks and AWS VPCs at a moderate level — subnets, route tables, NSGs / security groups
Build and maintain IPSec site-to-site tunnels between cloud VNets/VPCs and the on-premise firewall
Support hybrid connectivity, basic cloud identity, and resource access controls

Network Infrastructure

Configure managed switches — VLANs, port settings, and basic Layer 2 operations
Deploy and manage enterprise access points, including SSID configuration, wireless security, and coverage troubleshooting
Diagnose and resolve end-to-end LAN/WAN connectivity issues

Server Setup and New Site Rollouts

Cross-functional collaboration with the Operations team

Plan and execute the IT scope for new locations — cabling layout, switch and AP placement, firewall provisioning, and Wi-Fi coverage planning
Rack, stack, and configure new server hardware; install operating systems, baseline configurations, and security tooling
Establish domain connectivity, VPN links to HQ, endpoint enrollment, and biometric access at new sites
Coordinate with ISPs, electricians, AMC partners, and equipment vendors throughout the rollout
Prepare site readiness checklists, IT bills of quantity, and post-deployment documentation
Be available for on-site work, including occasional evenings or weekends during cutover windows

Compliance and Governance (ISO 27001:2022 and SOC 2)

Help implement and maintain technical controls aligned with ISO 27001:2022 Annex A and SOC 2 Trust Services Criteria
Collect and maintain audit evidence — configurations, logs, change records, and access reviews
Support internal audits, gap assessments, and external auditor engagements
Maintain policies, runbooks, SOPs, asset registers, and risk treatment documentation
Conduct periodic access reviews and firewall rule audits

Physical Access and General Operations

Manage biometric access control devices — enrollment, data sync, and basic troubleshooting
Coordinate with vendors and OEM support partners for escalations
Contribute to security awareness initiatives across the organization

Candidate Profile

Must Have

Practical hands-on IT, infrastructure, or security operations experience
Confident troubleshooting on both Windows and macOS at the end-user level
Working experience with a unified endpoint management platform (such as ManageEngine Endpoint Central, Intune, or SCCM) for patch management, software deployment, and asset tracking
Working experience with an MDM platform for iOS and Android, including mobile OS patch management, policy enforcement, and device compliance tracking
Hands-on with Active Directory — domain join, GPO basics, and user/computer object management
Practical exposure to firewall administration — rule configuration, NAT, and VPN setup (experience with any major vendor acceptable; Sophos, Fortinet, Cisco, or Meraki)
Strong networking fundamentals — TCP/IP, DNS, DHCP, VLANs, NAT, routing, and wireless concepts
Comfortable with physical and hardware work — racking, basic cabling, and on-site deployments
Bachelor's degree in Computer Science, Information Technology, Electronics, or a related discipline; or a diploma supported by equivalent practical experience

Strong Plus

Direct experience with an integrated security ecosystem (firewall + XDR + VPN from a single vendor)
Cloud networking exposure — Azure VNets or AWS VPCs, NSGs / security groups, site-to-site VPN
Exposure to ISO 27001 or SOC 2 environments, even at a supporting or evidence-collection level
Prior site-rollout or office-setup experience, including IT scoping, cabling layout, and BoQ preparation
Vendor-specific firewall or endpoint certifications
Familiarity with biometric attendance and access control systems

Nice to Have

CCNA, AZ-104, AZ-500, AWS Certified Cloud Practitioner, or comparable certifications
Basic scripting (PowerShell, Python, or Bash) for routine automation
Awareness of SIEM concepts
ITIL awareness

Personal Attributes

Practical and curious — prefers learning by doing
Comfortable as a generalist — willing to specialize over time
Patient with users — able to explain technical solutions clearly and respectfully
Hands-on and grounded — willing to handle racking, cabling, and on-site work during rollouts
Growth-oriented — interested in progressing into cloud security and compliance
Clear communicator — produces documentation others can use
Reliable and accountable — someone Operations can count on when a site goes live

Career Growth

Strong performers can progress into roles such as Senior Security Engineer, Cloud Security Engineer, or Information Security Analyst (ISO / SOC 2 lead) as the security function matures.

What This Role Is Not

Not a pure network engineering role focused on BGP/OSPF or carrier-grade environments
Not a SOC L1 monitoring-only role
Not an application security or penetration testing role
Not a senior or lead position — we are looking for someone hungry to grow, not someone already at the top of their career
Not a pure helpdesk role — end-user support is one part of a broader scope

Go Digital Technology Consulting LLP

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