About the Role

We are seeking a detail-oriented and proactive Logistics Executive to manage day-to-day coordination across our 3PL warehouse network in Malaysia, Singapore, and Hong Kong. This role is the operational backbone between our business stakeholders, marketplace platforms, and third-party logistics providers — ensuring smooth order fulfilment, inventory accuracy, and continuous service performance.

Key Responsibilities

3PL Performance & KPI Management

Conduct regular performance reviews with 3PL partners across Malaysia, Singapore, and Hong Kong against defined KPIs (on-time fulfilment, accuracy rate, cycle time, etc.)
Identify SLA gaps and coordinate corrective action plans with 3PL operations teams
Escalate and track recurring performance issues, ensuring timely resolution and documentation

Warehouse Operations Coordination

Monitor and follow up on urgent pending clearances, GRN (Goods Receipt Notes), and picking activities across all warehouse sites
Communicate operational updates and delays clearly to internal business stakeholders
Coordinate cross-dock activities and stock movement between warehouse locations
Manage RTV (Return to Vendor) tracking to 3PL and ensure timely pickup coordination with 3PL teams from stores.
Coordinate vendor pickups plan with 3PL sites, ensuring scheduling accuracy and documentation readiness.

B2C Order Management

Oversee end-to-end B2C order fulfilment in coordination with 3PL and marketplace service providers
Monitor order SLA compliance and proactively resolve fulfilment delays
Liaise with internal teams, marketplace platforms, and last-mile service providers to ensure seamless customer order delivery

Invoice Reconciliation & Documentation

Manage monthly 3PL invoice reconciliation — tracking, verifying, and resolving billing discrepancies
Maintain proper document trails for all logistics transactions including GRNs, delivery orders, and proof of deliveries
Support audit requirements by maintaining organized records of all 3PL activities

Stakeholder Communication

Act as the primary point of contact for 3PL-related operational queries from internal business teams
Provide regular status updates and reports on warehouse performance, fulfilment rates, and pending issues
Collaborate with commercial, customer service, and supply chain teams to align logistics operations with business priorities

Requirements

Education & Experience

Diploma or Degree in Logistics, Supply Chain Management, Business, or a related field
Minimum 2–4 years of experience in logistics coordination, warehouse operations, or supply chain roles
Prior experience working with 3PL providers is strongly preferred
Exposure to B2C fulfilment and/or e-commerce/marketplace operations is an advantage
Strong coordination and follow-through skills — ability to manage multiple priorities simultaneously
Excellent verbal and written communication in English; Mandarin or Malay is an added advantage for regional coordination
Proficient in Microsoft Excel (VLOOKUP, Pivot Tables, data reconciliation)
Familiarity with WMS (Warehouse Management Systems), TMS, or ERP platforms (SAP, Oracle, or similar)
Experience with e-commerce platforms and marketplace integrations (Shopee, Lazada, etc.) is a plus
Analytical mindset with strong attention to detail
Self-starter with the ability to work independently and across time zones

GMG

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