Respond to customer inquiries by phone, email, and other communication channels.
Schedule and coordinate freight pickups and deliveries.
Track shipments and provide customers with timely status updates.
Communicate with drivers, dispatchers, warehouses, and customers regarding shipment details.
Resolve delivery issues, delays, damaged freight, and other customer concerns professionally.
Enter and maintain accurate shipment, customer, and delivery information.
Prepare and process shipping documents, delivery confirmations, and related paperwork.
Follow up with customers to ensure satisfactory service.
Maintain professional relationships with customers, carriers, and business partners.
Escalate complex issues to management or the appropriate department.
Follow company policies, transportation regulations, and safety procedures.

Qualifications

High school diploma or equivalent required.
Previous customer service, logistics, trucking, dispatch, or transportation experience preferred.
Strong verbal and written communication skills.
Good computer skills, including Microsoft Office and transportation/logistics software.
Strong organizational and time-management skills.
Ability to multitask in a fast-paced environment.
Ability to remain calm and professional when handling customer complaints or delivery problems.
Attention to detail and accurate data-entry skills.

Preferred Skills

Knowledge of trucking, freight, LTL/FTL, dispatch, or logistics operations.
Experience with TMS or transportation management systems.
Bilingual skills are a plus.

Schedule: Full-time, Monday–Friday; occasional evenings or weekends may be required depending on customer and operational needs. 11:00 AM to 7:00 PM

Globe Logistics Inc

Latest Jobs

Customer Representative 3PL Logistics