Global CTI is seeking an experienced Technical Project Manager to lead technology implementation projects throughout California. This role serves as the primary point of contact for customers from project kickoff through completion, ensuring projects are delivered on time, within budget, and with an exceptional customer experience.

Responsibilities

Manage multiple technology implementation projects from kickoff through completion
Serve as the primary point of contact for customers throughout the project lifecycle
Lead internal project kickoff meetings with Sales, Engineering, and Operations
Conduct customer kickoff meetings to establish expectations, timelines, and communication
Develop and maintain project schedules, budgets, and milestones
Coordinate technician and engineering resources throughout each phase of the project
Work closely with Purchasing to ensure materials are ordered and delivered according to project schedules
Monitor project progress and communicate status updates to customers and internal teams
Conduct internal project review meetings to identify risks, resolve issues, and maintain project momentum
Manage project scope changes by preparing and coordinating customer change orders
Identify opportunities for additional services and coordinate those opportunities with the Sales team
Facilitate a smooth transition from Project Services to Client Care upon project completion
Build strong customer relationships while delivering an outstanding project experience

Required Qualifications

Minimum five years of experience managing technology implementation projects
Excellent organizational, communication, and customer service skills
Experience managing multiple projects simultaneously
Strong ability to coordinate cross-functional teams
Experience managing project budgets and timelines
Proficiency with Microsoft Office applications
Experience with Microsoft Project or similar project management software
Valid driver's license and willingness to travel throughout California

Preferred Qualifications

The following experience is a plus, but not required:

Unified Communications – Hosted and Premise based
Network infrastructure projects
Structured cabling
Security camera systems
Access control
Audio/Visual systems
Emergency notification systems
ConnectWise Manage or similar PSA/project management software
PMP certification or other project management certifications

Schedule

Monday through Friday, 8:00 AM to 5:00 PM. Some evening or weekend work may be required during project implementations or customer cutovers.

Grow With Us

We're looking for someone who enjoys bringing people together, solving problems, and delivering an exceptional customer experience. Success in this role requires strong communication, organization, and the ability to keep projects moving while building lasting relationships with customers and teammates.

Pay: $75,000.00 - $95,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person

Global CTI

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Technical Project Manager