Dispatcher

Location: Jacksonville, FL

Department: Dispatch

Reports to: Operations Manager

Role Overview

The Dispatcher is a critical component of Gator Transport Group's day-to-day operations, acting as the communication hub between customers and drivers. This role demands exceptional attention to detail, forward thinking, and strong organizational skills to ensure optimal customer service and internal efficiency. The ideal candidate thrives in a fast-paced environment and maintains composure under pressure while juggling logistics, compliance, and customer relationships.

What We Offer

Gator Transport Group offers Medical, Vison, Dental, $15,000 Life insurance policy upon hire with the option to elect up to $350,000, Long-term Disability, Short-term disability, Accident Insurance, and Critical Illness Insurance.

Key Responsibilities

Accurately enter all job orders into Towbook and assign drivers accordingly
Manage daily workflow and dispatch for 10-15 drivers
Create and maintain customer accounts in Towbook
Verify all loads meet legal/permitted weights and dimensions
Maintain clear and timely communication with customers regarding delays or issues
Negotiate rates with customers via email, phone, and text
Relay all necessary dispatch information to drivers, including equipment, addresses, schedules, and permit needs
Promptly answer all dispatch-related calls and texts, including after-hours inquiries
Contact customers proactively when trucks are not assigned work for the day
Submit all driver vacation/time-off requests to the GM
Monitor and ensure driver compliance with Hours of Service (HOS) regulations
Confirm on-time driver departures and arrivals at job sites and yards
Schedule and coordinate permits, escorts, and subhaulers daily
Send customer packets to prospects and Maintain follow-up tracking

Qualifications

High school diploma or GED (required)
Bachelor's or Associate degree in Transportation, Logistics, or related field (preferred)
CDL Class A and a Valid Medical Card
3-5 years of dispatch experience in the construction or heavy haul industry
Proven customer service background and familiarity with freight documentation
Working knowledge of Towbook, Samsara, and transportation management software
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Strong organizational, communication, and time-management skills
Understanding of Florida DOT laws, load weights, and restrictions
Existing customer book of business is a strong advantage

Work Schedule & Environment

Monday-Friday, 6:00 AM - 4:00 PM, with availability for after-hours dispatch calls
Occasional Saturday work from home may be required
Physical activity includes sitting, standing, reaching, stooping, kneeling, and liftingRegularly lift up to 10 lbs.; occasionally up to 50 lbs.
On-site office environment

Gator Transport Group

Drug-Free Workplace
Equal Opportunity Employer
E-Verify Participant (Homeland Security)

Job Posted by ApplicantPro

Gator Transport Group

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