We are looking for a dependable and proactive Part-Time On-Site Office IT Support professional to provide technical assistance to employees and maintain the daily operation of our office IT infrastructure. The successful candidate will be responsible for troubleshooting hardware and software issues, maintaining office equipment, supporting users, and ensuring that all IT systems operate efficiently. This role requires excellent customer service, strong technical skills, and the ability to respond promptly to on-site support requests.

ACCOUNTABILITIES / RESPONSIBILITIES:

Provide on-site technical support to employees for desktops, laptops, printers, scanners, mobile devices, and other office equipment
Install, configure, maintain, and troubleshoot computer hardware, operating systems, and business applications
Set up workstations for new employees, including computers, monitors, peripherals, email accounts, and software
Troubleshoot network connectivity issues, including wired and wireless connections
Support Microsoft 365 applications, email, shared drives, and collaboration tools
Perform routine maintenance, software updates, antivirus monitoring, and system health checks
Manage user accounts, passwords, and access permissions
Maintain and organize IT inventory, including computers, accessories, and software licenses
Coordinate with internet service providers, hardware vendors, and third-party IT service providers when necessary
Assist with data backup, recovery procedures, and basic cybersecurity best practices
Document support requests, technical issues, and resolutions
Ensure IT equipment is functioning properly in meeting rooms, conference areas, and office workstations
Follow company IT policies and maintain confidentiality of company information

Requirements

MINIMUM QUALIFICATIONS:

ONLY CONSIDERING LOCAL CANDIDATES TO MIRAMAR, MIAMI/FT LAUDERDALE AREA

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
Minimum of 1 year of experience in IT support, desktop support, or help desk services (preferred)
SPANISH IS REQUIRED
Strong knowledge of Windows operating systems, Microsoft 365, computer hardware, and office productivity applications
Basic understanding of networking, including TCP/IP, Wi-Fi, routers, switches, and printers
Experience with user account administration and basic cybersecurity practices
Excellent troubleshooting, organizational, and communication skills
Ability to work independently and manage multiple support requests
Strong customer service mindset and professional attitude

PREFERRED QUALIFICATIONS:

Experience with Active Directory or Microsoft Entra ID
Familiarity with remote support software and ticketing systems
Knowledge of VoIP phone systems and conference room technology
IT certifications such as CompTIA A+, Network+, Microsoft, or equivalent are an advantage

EMPLOYMENT TYPE:

Part-Time

WORK LOCATION:

On-site at the company office

WORKING HOURS:

20-30 hours per week
Flexible schedule based on business needs
May require occasional support outside regular office hours for system maintenance or emergencies

OPPORTUNITY FOR FULL-TIME EMPLOYMENT:

This position is initially offered on a part-time basis. Based on organizational needs, workload, performance, and the availability of hours, the position may be converted to a full-time role in the future

FVI School of Nursing and Technology

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