Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We're looking for a seasoned FP&A leader to join our R&D Finance team as a Director, partnering closely with our Product and Engineering organizations. Reporting to the VP of Finance, this role sits at the intersection of strategy, cloud economics, and execution.

You'll be a trusted advisor to senior leaders, helping drive smart investment decisions, financial discipline, and operational excellence in a high-growth, cloud-first environment.

What You'll Do:

Be a Strategic Partner

Act as a trusted finance partner to Product and Engineering leadership, supporting 1-year and 3-year strategic planning
Proactively surface risks and opportunities tied to growth, product roadmap, and investment trade-offs
Influence decisions and outcomes through data-backed insights, storytelling, and strong executive presence

Own Cloud Financial Management & Optimization

Lead and track public cloud optimization initiatives in close partnership with Engineering teams
Build clear visibility into cloud spend, unit economics, and run-rates for leadership
Drive savings through rightsizing, reserved instance/committed use management, storage optimization, and workload scheduling
Develop and maintain cloud cost dashboards using native tools (e.g., AWS Cost Explorer, Google Cloud Billing) and third-party platforms

Forecasting, Budgeting & Modeling

Build robust forecasts and budgets for R&D and cloud spend based on headcount, usage patterns, and product plans
Create financial models to support strategic initiatives, go-to-market investments, and ROI analysis
Partner with Corporate and GTM FP&A teams to align assumptions, KPIs, and financial plans

Vendor & Spend Management

Lead large cloud and infrastructure purchase orders, renewals, and negotiations
Support vendor selection with pricing analysis, build-vs-buy evaluations, and business cases
Ensure strong financial controls, compliance, and cost-effective procurement

Reporting & Operational Excellence

Prepare month-end close packages, variance analyses, and executive reporting to provide transparency into business performance
Partner closely with Accounting and cross-functional teams to ensure accuracy and alignment
Define and track KPIs that drive better decision-making and execution

Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo, CA headquarters

Qualifications

15+ years of experience in FP&A
Deep expertise in public cloud financial management (AWS and Azure), including cost governance, forecasting, and optimization
Ability to influence all levels of leadership to drive actions, behaviors, decisions, and business outcomes
Advanced proficiency in Microsoft Excel/ Google Sheets to analyze complex business scenarios by building/improving financial models
Proven experience partnering with senior Product and Engineering leaders
Solid accounting foundation, ideally in a SaaS or software environment
Excellent communication skills with the ability to present complex ideas clearly and confidently
Comfort operating in a fast-paced, high-growth environment with multiple priorities
Experience in high-tech, SaaS, or cloud-native companies is a plus
Familiarity with SaaS and cloud computing business models is a plus
MBA is a plus

Additional Information

Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo, CA headquarters

The annual base salary range for this position is $230,000 - $270,000. This role is also eligible for a target bonus.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Freshworks

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