Who We Are

At Fossil Group, we are part of an international team that dares to dream, disrupt, and deliver innovative watches, jewelry, and leather goods to the world. We're committed to long-term value creation, driven by technology and our core values: Authenticity, Grit, Curiosity, Humor, and Impact. If you are a forward-thinker who thrives in a diverse, global setting, we want to hear from you.

Make an Impact

We are seeking a highly accountable and execution-focused Director, IT Infrastructure & Operations to lead the strategy, stability, and modernization of our global infrastructure environment at Fossil Group. In this role, you will oversee the performance, resiliency, and scalability of a complex hybrid ecosystem spanning Google Cloud Platform (GCP) and multiple on-premise data centers worldwide.

Operating within a managed services model, this leader will oversee a global team of Service Delivery Managers and manage a strategic Managed Service Provider (MSP) responsible for infrastructure operations across networking, platform engineering, and database services. The ideal candidate is a strong operator with deep technical understanding, capable of driving global standardization, modernizing legacy environments, and improving visibility into operational risk.

What You Will Do In This Role

Define and execute the global infrastructure strategy across GCP and on-premise data centers
Lead and develop a distributed team of Service Delivery Managers across the Americas, EMEA, and APAC
Drive modernization of legacy platforms including Windows, Linux, AIX, SQL Server, and DB2 environments
Standardize global operational processes, procedures, and service delivery expectations
Own the strategic relationship with a global MSP responsible for infrastructure operations and support
Establish and manage SLAs, KPIs, governance, and accountability frameworks for MSP performance
Ensure high levels of system availability, disaster recovery readiness, and site resiliency
Enhance visibility into infrastructure health and operational risk through monitoring and asset management platforms such as LogicMonitor and Flexera
Partner closely with Cybersecurity to align infrastructure operations with enterprise security standards and risk mitigation strategies
Provide clear roadmaps and recommendations for reducing technical debt and improving operational maturity
Leverage AI-driven operations, automation, and operational analytics to improve infrastructure efficiency and resiliency

Who You Are

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent professional experience)
10+ years of progressive IT experience including Director-level leadership or equivalent Senior Manager experience
Proven experience managing global hybrid infrastructure environments spanning cloud and on-premise platforms
Strong experience managing large Managed Service Provider (MSP) relationships
Demonstrated success leading global teams across multiple regions and time zones
Deep understanding of enterprise infrastructure technologies including GCP, Windows, Linux, AIX, Cisco, Meraki, SQL Server, and DB2
Strong operational leadership skills with a focus on accountability, resiliency, and execution
Experience supporting large-scale global retail, corporate, and supply chain environments
Strong understanding of AI-driven operations, automation, or advanced operational analytics
Strong communicator capable of translating technical challenges into business impact
Skilled in influencing outcomes within a matrixed, MSP-driven operating model

Preferred Qualifications

ITIL certification or strong familiarity with ITIL practicesExperience with observability and monitoring platforms such as LogicMonitor
Experience with enterprise asset management platforms such as Flexera

What We Offer

Comprehensive Benefits: Includes health and well-being services
Retirement Planning: 401(k) match and educational resources
Paid Parental Leave & Return to Work Program
Generous Paid Time Off
Tuition Reimbursement
Employee Discounts on Fossil merchandise

At Fossil Group, we embrace purpose and take every opportunity to work together to make the world a little better. We’re committed to fostering a culture of inclusivity and collaboration, where all employees are encouraged to contribute their unique selves and perspectives as valued members of our team.

We are an Equal Employment Opportunity Employer dedicated to a policy of non-discrimination in all employment practices without regard to age, disability, gender identity or expression, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.

If you need any accommodations during the interview process, just let us know at careers@fossil.com.

Fossil Group, Inc.

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Director, IT Infrastructure & Operations