THE COMPANY:

Formulated Solutions is redefining the Pharmaceutical and Self-Directed Consumer Healthcare CDMO experience through creativity and invention; delivering our world class Marketing Partners unmatched formulations, innovative packaging and cost effective, reliable supply.

Formulated Solutions is and shall always be a company of people with the knowledge and dedication to provide our Marketing Partners with a single source solution for delivering quality and innovative products to market. We shall embrace changes and new opportunities as a vehicle to continually develop and grow sustainable relationships. As a company we shall never accept anything less than a culture that fosters creativity, growth, and profitability for both our Partners and the company.

PRIMARY PURPOSE:

The Director, Supply Chain Planning & Customer Operations is responsible for leading the end-to-end planning system for FS, including demand planning, supply planning, customer service, and the SIOP process. This role ensures alignment between commercial demand and operational execution by translating business priorities into an executable production and inventory plan.

This position is a key member of the site leadership team and partners closely with Operations, Procurement, and Logistics to deliver strong customer service, optimize working capital, and enable scalable growth.

MAJOR DUTIES AND RESPONSIBILITIES:

1. Demand & Supply Planning

Own demand planning and forecasting processes, including accuracy and bias management
Lead supply planning and master production scheduling (MPS)
Balance service, inventory, and capacity constraints to create an executable plan

2. SIOP Leadership

Lead the site & enterprise SIOP processes end-to-end
Align Commercial, Operations, and Finance on a single operating plan
Present risks, gaps, and trade-offs with clear recommendations

3. Customer Operations

Lead customer service and order management functions
Ensure alignment between customer commitments and operational capability
Drive improvements in service metrics (e.g., OTIF, responsiveness)

4. Cross-Functional Integration

Partner with Operations (Production & Warehouse) to ensure plan feasibility and execution alignment
Collaborate with Procurement and suppliers to ensure material availability
Coordinate with Logistics to support on-time delivery and customer requirements

5. Performance & Systems

Establish and manage KPIs:
Forecast accuracy
Schedule adherence
OTIF
Inventory turns
Drive continuous improvement in planning processes and ERP/MRP utilization (NetSuite preferred)

6. Leadership & Team Development

Build and lead a high-performing planning and customer operations team
Foster a culture of accountability, collaboration, and data-driven decision-making

Scope Clarification

This role owns planning, SIOP, and customer operations

This role partners with (but does not directly own):
Warehouse operations
Procurement / purchasing
Manufacturing operations

QUALIFICATION:

10+ years of supply chain experience with leadership in planning and SIOP
Experience in contract manufacturing, pharma, OTC, or consumer goods preferred
Strong cross-functional leadership (Operations, Commercial, Finance)
Experience with ERP/MRP systems (NetSuite a plus)
Demonstrated success improving service, inventory, and planning accuracy

Education and/or Training:

Bachelor’s degree in Supply Chain, Business, Engineering, or related field (MBA or advanced degree preferred)

⚠️ Recruitment Disclaimer

We kindly request that third-party recruiters and agencies do not contact us regarding any job postings. All hiring is managed internally, and unsolicited outreach or candidate submissions will not be considered.

Formulated Solutions

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Director, Supply Chain Planning & Customer Operations