Mitigation Sales Specialist

About Us:

Excel Restoration is a leading restoration and disaster recovery company specializing in water mitigation, fire damage restoration, mold remediation, and reconstruction services. With a strong reputation for quality work and responsive service, we are committed to helping homeowners and businesses recover quickly and safely.

Position Overview:

As a Mitigation Sales Specialist, you are often the first face our customers see during one of their most stressful moments — dealing with water damage in their home or business. Your primary responsibility is to assess the damage, earn customer trust, and convert the opportunity into a restoration job. This role is commission-driven and ideal for individuals who thrive in a high-impact, high-reward environment. While you collaborate with field teams, this is not a technician or supervisory role — it is a sales-focused, customer-facing role critical to company growth.

Key Responsibilities:

Respond promptly to water damage leads and conduct empathetic, professional on-site assessments.
Educate the customer on the scope of damage and confidently present recommended mitigation services.
Secure customer authorization and initiate service agreements — converting the opportunity into a job.
Document findings and recommendations using our software system (Xcelerate), including moisture readings, photos, and job notes.
Coordinate with Dispatch and Technicians to ensure timely job setup and proper communication handoff.
Maintain consistent communication with customers, insurance adjusters, and team members throughout the job lifecycle.

Qualifications:

Experience: 1-3 years of sales experience in restoration, in-home services, construction, or related field preferred.
Skills: Ability to build trust quickly in high-stress situations; excellent communication skills; comfortable using technology and mobile apps for job documentation and communication
Education: High school diploma or equivalent required, IICRC certifications (cleaning and restoration certification) are a plus
Valid Drivers license and clean driving record
Must be able to lift/move 50–75 lbs and occasionally work in confined or moisture-damaged environments.
Must be available for on-call/emergency rotation

What We Offer:

Competitive pay with uncapped commission potential
Growth opportunities and ongoing training
Supportive team environment
Use of company vehicle and equipment
Commitment to employee development and safety

Pay: $80,000.00 - $120,000.00 per year

Benefits:

401(k) matching
Cell phone reimbursement
Company car
Dental insurance
Health insurance
Paid time off
Travel reimbursement
Vision insurance

Experience:

Outside sales: 2 years (Preferred)

Work Location: Hybrid remote in Elk Grove Village, IL 60007

Excel Restoration Service

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Mitigation Sales Specialist