Overview

Support the implementation and ongoing operation of enterprise applications and systems across on-premises and cloud environments. In this role, you will work alongside senior administrators and engineering partners to help maintain reliable services, automate routine operational tasks, and improve monitoring, alerting, and dashboarding. You will provide day-to-day operational support for research and development teams using enterprise and ArcGIS Online technologies while developing your skills in infrastructure, troubleshooting, and automation.

Responsibilities

Support Windows based systems in physical and virtual environments by performing installations, upgrades, and troubleshooting
Perform day-to-day administration of server platforms, including availability, performance, and capacity monitoring
Partner with DevOps teams to support and improve infrastructure reliability and operational efficiency
Develop and implement automation to streamline routine operational tasks and reduce manual effort
Maintain security compliance through regular patching, vulnerability remediation, and adherence to corporate policies
Provide operational reporting and metrics to leadership and participate in governance and change-management meetings
Contribute to documentation by updating standards, procedures, runbooks, and operational processes

Requirements

1+ years of IT experience (including internships, co-ops, labs, or equivalent hands-on experience) supporting Windows endpoints and/or Windows Server
Working knowledge of Active Directory, DHCP, DNS, and certificate management
Experience with scripting and automation using one or more of the following: Python, PowerShell, or JavaScript
Understanding of storage and resiliency concepts (SAN/NAS, backup technologies, load balancing, and clustering)
Excellent written and verbal communication skills
Ability to prioritize effectively, learn quickly, and work independently with appropriate guidance; availability for occasional after-hours/on-call support as needed
Bachelor’s degree in Computer Science, Information Systems, or a related STEM field

Recommended Qualifications

Experience supporting a variety of server technologies (application, web, database, virtualization, storage, load balancers, and firewalls)
Cloud experience with AWS and/or Azure
Knowledge of containers and container orchestration (Docker, Kubernetes)
Relevant certifications (such as AWS, VMware, Microsoft)
Experience with enterprise hardware and vendors (such as Dell, Cisco, NetApp)
Operational familiarity with key AWS and Azure services (such as EC2, S3, RDS, VPC, IAM)
Exposure to evaluating tools or vendor products and sharing recommendations with the team
Interest in hardware performance, reliability, and optimization
Experience with AI technologies, platforms, or frameworks (such as implementing AI-driven automation, monitoring, or analytics solutions)

Total RewardsEsri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is: $70,304 USD - $79,040 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

Esri

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