Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary

Supports day-to-day logistics operations within the IBX by coordinating inbound and outbound shipments, maintaining accurate records, and ensuring the timely delivery of customer equipment and materials. Applies established procedures and company policies to complete routine and semi-routine shipping, receiving, and documentation tasks. Works closely with internal teams, customers, and vendors to resolve shipment issues, support inventory tracking activities, and contribute to efficient site operations. Exercises judgment within defined guidelines and seeks guidance on new or non-standard assignments.

Responsibilities

Shipping, Receiving & Documentation

Coordinate the efficient receipt, processing, and delivery of customer shipments and materials.
Maintain accurate records of all inbound and outbound shipments in designated systems and tools.
Verify shipment details, update tracking information, and ensure documentation is complete and accurate.
Notify customers and internal stakeholders when shipments have been received or delivered.
Inspect incoming shipments for accuracy and condition, escalating or rejecting discrepancies as needed.
Utilize shipment management tools and dashboards to monitor customer shipments and fulfillment status.

Customer & Operational Support

Partner with internal teams, customers, carriers, and vendors to ensure timely shipment processing and delivery.
Assist in resolving shipping, receiving, and logistics-related issues while providing excellent customer service.
Support equipment deliveries, removals, and movement activities within the data center following established procedures.
Assist with customer packing and shipment preparation activities when requested through approved service processes.

Asset & Equipment Tracking

Track stored, aging, and abandoned equipment using established business processes and tools.
Monitor shipment aging and support follow-up activities for equipment stored beyond established thresholds.

Hazardous Materials Compliance

Follow established hazardous materials handling and storage procedures.
Maintain compliance with regional safety regulations and company requirements.
Escalate non-routine hazardous materials situations to appropriate personnel.

Process Compliance

Apply standard operating procedures, policies, and guidelines to daily tasks.
Complete semi-routine assignments independently while recognizing when escalation or deviation from standard processes is required.
Support continuous operational efficiency through accurate recordkeeping and adherence to established workflows.

Qualifications

High school diploma or equivalent required.
1–2 years of experience in logistics, shipping and receiving, warehouse operations, inventory management, customer service, or a related field.
Experience working with inventory, tracking, or shipment management systems preferred.
Hazardous materials certification or willingness to obtain certification preferred.
Strong attention to detail, organizational skills, and ability to manage multiple priorities in a fast-paced environment.
Effective communication and customer service skills.

The targeted pay range for this position in the following location is / locations are:

United States - DC21 Washington DC : 44,900 - 67,300 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

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