About The Company

Enterris Associates is a trusted, full-service construction management firm specializing in program and project management, risk analysis and mitigation, claims support, compliance, and dispute resolution. We partner with the public sector and utility clients to drive the successful delivery of complex infrastructure projects. Our advisory services include testing and inspection, contract administration and oversight, compliance monitoring, and comprehensive construction and project management all tailored to help our clients navigate challenges and achieve their goals with confidence. Formally established in 2021 and built on the legacy of PQM founded in 2006, we bring nearly two decades of Architecture, Engineering, and Construction expertise to our clients. We deliver value through quality oversight, project management, compliance, and risk mitigation.

Title: IT Technical Support

Position Description

This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents.
The position is responsible for the initial analysis, diagnosis and troubleshooting of events.
Ensure reported production outages/incidents are communicated and resolved in an expeditious manner.
Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the Owner s Development Group.

Hardware/Software Knowledge

PC Hardware Troubleshooting: Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.
Network Infrastructure Troubleshooting: Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.

Installation, Configuration, And Maintenance

Windows Operating Systems: Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.
Microsoft Office 365 Suite: Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams

Professional Experience Level/Other Quali Cations

Must be able to lift at least 40lbs.
Ability to organize short and long-term tasks and communicate status of tasks with clients and management.
Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience.
Ability to work with others.
Self-starter with results driven focus.
Capability to assume additional responsibilities.
Demonstrated experience managing data coordination and conversion projects.

Education/Training

Bachelor's degree in computer science or related field preferred or equivalent job experience of 5 years or more.
Relevant Professional Licensure & Certifications preferred.

Compensation

This role is salaried/exempt with a base annual salary range of $71,875.00 - $ 73,875.00 and commensurate with skill, education, experience, and work location.
This role is bonus eligible after 6 months of employment.

Benefits Package

Enterris offers a competitive and comprehensive benefits package to all full-time regular employees, including:

PPO and HMO Medical plans, including a 100% employer-paid base plan and Health Savings Accounts
Dental PPO
Vision PPO
Short Term Disability (100% employer-paid)
Long Term Disability (100% employer-paid)
Basic Life / AD&D Insurance (100% employer-paid)
Critical Illness insurance
Accident Insurance
Voluntary Life Insurance
401(k) Retirement Plan with Employer Matching up to 6%
Generous Paid Time Off
Paid Holidays
Employee Assistance Programs (100% employer-paid)
Perks & Discounts
Work-life Balance
Professional Development Opportunities
Company events and great culture

Work Environment

This job operates in a professional environment and uses standard equipment such as computers and phones.

Physical Demands

Be able to sit and/or stand for up to 8 hours per day.
Demonstrate the ability to move freely for up to 8 hours per day.

Solicitation

Please no solicitation of any kind from staffing agencies or recruiting firms.

EEOC Statement

Enterris Associates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Enterris Associates

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