ABOUT EMS

EMS is a global leader in the design, manufacturing, and sale of devices used for medical and dental treatments. With over 40 years of expertise, EMS embodies Swiss precision and craftsmanship, delivering innovative solutions in:

Dental Prevention
Urology
Shock Wave Therapy

At EMS, we are driven by our core values: Respect, Excellence, and Client Orientation. Our mission is simple: to ensure happy and healthy patients, successful clinicians, and passionate partners through the least invasive and clinically proven treatments.

TASKS & RESPONSIBILITIES

Receive product returned by our customers following our system quality inspection/reception protocol to record in our ERP system.
Record serial number of all devices/accessories and spare parts returned from the field.
Manage the Loaner fleet provided to EMS customers.
Document all loaners shipped to customers.
Maintain follow-up protocol to ensure appropriate return of all loaners due for return.
Maintain, list, and manage all data collected from the market on our products with EMS’ CRM system.
Ensure coordination with regards to servicing equipment: first in first out process.
Ensure the defined deadlines for repairs in the system.
Ensure all repairs/maintenances are successfully completed and subsequently documented in our Financial & Operations/CRM systems on time.
Enter the necessary information in CRM to maintain accurate file traceability.
Follow the safety rules concerning the return of the “contaminated” products After repair/maintenance services, successfully prepare the devices and/or accessories or spare parts following internal packaging and shipping procedures.
Inventory control/cycle counts as required by Group leader.
Pick and Pack sales orders/Show events.
Receive and Quarantine non-conforming items, and/or returns.
Receive incoming shipments alongside Group Leader and verify all items as per packing list from Nyon.
Clean Shipping area at the end of the day, ensuring area is prepped for next day.
Empty trash daily to outside bin as needed.
Other reasonable tasks to be assigned by management, based on the need of the department.

EDUCATION

High school diploma or equivalent required; post-secondary education or certification in logistics, supply chain, or a related field is a plus.
1–3 years of experience in a logistics, warehouse, or operations support role, preferably in a regulated or medical device environment.
Familiarity with ERP and CRM systems; experience with inventory management and data entry tools is an advantage.
Strong attention to detail and accuracy in handling documentation, product tracking, and system updates.
Ability to manage multiple tasks in a fast-paced environment while meeting deadlines.
Organized, dependable, and proactive with a strong sense of responsibility.
Team player with good communication skills and a service-oriented mindset.
Basic understanding of safety and hygiene rules related to handling returned or contaminated products.
Physical ability to lift, move, and pack items as needed.
Comfortable using basic Microsoft Office applications (Excel, Outlook, etc.).

BENEFITS

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Schedule:

8 hour shift

Ability to Commute:

TX 76092, United States (Required)

Work Location: 2150 E Continental Blvd, Southlake, TX 76092, United States

EMS North America - Electro Medical Systems

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