Position Summary:

We are seeking a highly skilled and service-oriented IT Specialist to support the daily technology operations of Edgewood Tahoe Resort. This role is responsible for maintaining exceptional IT performance across guest-facing systems, administrative operations, and hospitality technology platforms while delivering white-glove support consistent with Forbes luxury service standards.

The ideal candidate combines strong technical expertise with professionalism, discretion, and a hospitality-first mindset.

Essential Functions:

Ensure continuous availability and optimal performance of mission-critical systems, including Front Office Property Management Systems, High-Speed Internet Access, PABX, and Food & Beverage Point-of-Sale (POS) systems, operating 24/7.
Develop implement, and maintain user procedures, technical documentation, and hardware/software training for end users across all supported systems.
Perform Systems Administration tasks, including user and group account management, access control configuration, troubleshooting authentication issues, and maintaining accurate on-site technical documentation.
Support server infrastructure management through system monitoring, performance optimization, operating system upgrades, patch management, and troubleshooting.
Provide technical support for enterprise applications, including back-office systems, sales and catering platforms, human resources applications, and other property-related business systems.
Deliver comprehensive IT support services, including outage diagnosis, incident response, troubleshooting, service restoration, and endpoint protection/antivirus management.
Ensure compliance with organizational IT standards and best practices, including adherence to Edgewood Core Technology Standards.
Participate in property-level and corporate-driven technology deployments, upgrades, migrations, and implementation projects.
Maintain advanced knowledge of desktop operating systems, enterprise applications, software deployment, updates, and patch management processes.
Provide direct technical support to guests, conference rooms, meeting spaces, and event services to ensure seamless technology operations.
Administer and support Microsoft 365 services, VPN connectivity, collaboration platforms, and enterprise communication tools.
Assist in executing system backup, disaster recovery, and business continuity procedures to ensure data integrity and operational resilience.
Provide on-call and 24/7 technical support for mission-critical systems and infrastructure.
Support network infrastructure and security operations, including Active Directory administration, server maintenance, wired and wireless network management, firewall administration, web security, failover solutions, and multi-homing technologies.
Perform other related duties as assigned to support the success of the team and business

Qualifications and Skills:

Ability to work flexible schedules, including nights, weekends, and holidays.
Strong problem-solving and communication skills.
A minimum of 3 years of IT support or systems administration experience.
Strong Knowledge of Windows operating systems, Microsoft 365 , Network administration, POS and PMS systems, Wi-Fi troubleshooting , Cybersecurity fundamentals.
Good interpersonal and relationship-building skills.
Experience in hospitality or resort environments preferred.

Physical Requirements:

Must be able to safely lift, move, and stack items weighing up to 40 lbs.
Able to perform physical tasks, including bending, lifting, and standing for extended periods.

Edgewood Tahoe Resort

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