About Drive Rite Academy

Drive Rite Academy has been training drivers across New York City for over a decade. We're profitable, growing, and committed to delivering excellent instruction and customer service. We're now looking for an operational leader who can help us build scalable systems, improve efficiency, and identify opportunities to grow the business.

The Role

As Head of Operations, you'll own all operational decisions across our New York locations. You'll manage instructor teams, oversee scheduling and logistics, monitor financial performance, and build the systems and processes that allow us to operate efficiently and serve our students well. You'll also think strategically about how we can grow — whether through new partnerships, expanded services, or better utilization of our existing capacity. You'll report directly to our founders and have significant autonomy in how you approach your work.

Key Responsibilities

People Leadership

Recruit, develop, and manage instructor and support staff across locations
Set clear performance expectations and hold team members accountable
Create a work environment where people want to do their best work
Make personnel decisions within company policy

Operational Management

Oversee daily operations across all locations — scheduling, vehicle utilization, compliance
Identify operational inefficiencies and implement solutions
Monitor key metrics and performance data
Ensure compliance with all regulatory requirements

Systems & Process Building

Document and standardize critical processes
Implement systems and tools that reduce manual work and improve accuracy
Create reporting and metrics dashboards that provide visibility into business performance
Build operational infrastructure that can scale

Financial Performance

Own profitability responsibility for all operations
Manage budgets responsibly within approved parameters
Identify cost-saving opportunities without sacrificing quality
Report on financial performance to leadership with insights and recommendations

Business Growth

Develop strategic recommendations for sustainable growth
Build relationships and partnerships that strengthen the business
Think strategically about how to better utilize current capacity and resources
Bring ideas and recommendations to leadership

What We're Looking For

Experience

7+ years of operational management experience — service industry, education, or similar preferred
Proven track record of growing and scaling a business
P&L ownership — accountable for revenue and profitability, not just operations
Experience managing multiple teams or locations

Skills & Approach

Strong analytical skills — you work with data and metrics
Problem-solving mindset — you diagnose issues and implement solutions
Good judgment — you make sound decisions with incomplete information
Systems thinking — you understand how different parts of a business connect
People skills — you build trust with your team and hold people accountable

Who You Are

You take ownership — you don't blame circumstances or other people
You're comfortable moving fast and making decisions without extensive approval
You're intrapreneurial — you see opportunities and pursue them
You value building something meaningful over working for a big brand
You're reliable and follow through on commitments
You hunt talent — great teams get found, not filed.
You're leveraging AI in how you work, not something you're getting around to.

Compensation

Base salary: $130,000 - $150,000 plus performance bonus up to $50,000 annually based on achieving targets around profitability growth, revenue growth, operational efficiency, and team retention. Total compensation potential: $180,000 - $200,000+. We believe in aligning compensation with results — the more you grow the business, the more you earn.

Drive Rite Academy

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