Location Manager – Disaster Restoration

Location: Sioux Falls, SD
Company: ServiceMaster Restore by Prins

Position Overview

We are seeking an experienced and motivated Location Manager to lead and grow our Sioux Falls disaster restoration operation. This individual will oversee day-to-day operations, manage field and office personnel, ensure high-quality customer service, and drive operational performance across water, fire, mold, and other restoration services.

The ideal candidate is a strong leader with hands-on restoration experience who can manage people, solve problems under pressure, and help build a high-performing culture focused on accountability, service, and growth.

This is a leadership role with significant opportunity for advancement within a growing multi-location restoration company.

ResponsibilitiesOperational Leadership

Oversee daily operations for the Sioux Falls location
Manage restoration projects from intake through completion
Ensure jobs are completed efficiently, profitably, and to company standards
Monitor scheduling, production timelines, equipment usage, and workforce allocation
Maintain high standards for customer communication and job documentation

Team Management

Lead, train, coach, and develop field technicians and office staff
Conduct performance reviews and hold team members accountable
Build and maintain a positive, high-performance culture
Assist with recruiting, hiring, onboarding, and retention efforts

Customer & Insurance Relations

Maintain strong relationships with customers, adjusters, contractors, and vendors
Handle escalated customer concerns professionally
Ensure exceptional customer satisfaction throughout the restoration process

Financial & Administrative Oversight

Monitor job profitability, budgets, and production metrics
Ensure proper documentation, invoicing, and compliance with company procedures
Work closely with leadership on growth initiatives and operational improvements

Emergency Response

Participate in on-call rotation and emergency response coordination
Help lead large-loss and catastrophe response efforts when needed

QualificationsRequired

Minimum 2 years of management or leadership experience
Minimum 2 years of disaster restoration experience
Strong understanding of water, fire, smoke, and mold restoration processes
Excellent communication and organizational skills
Ability to lead teams in fast-paced, high-pressure environments
Valid driver’s license with clean driving record

Preferred

IICRC Certifications (WRT, ASD, FSRT, AMRT, etc.)
Experience with Xactimate or restoration estimating platforms
Experience managing crews, scheduling, and production operations
Prior experience in a multi-location or growth-focused restoration company

Compensation & Benefits

Competitive salary based on experience
Performance bonuses and advancement opportunities
Company vehicle or vehicle allowance (if applicable)
Paid training and certification opportunities
PTO and paid holidays
Opportunity to grow with an expanding restoration company

About Us

We are a fast-growing restoration company with 6 locations across ND and SD We are focused on operational excellence, customer service, and building strong teams. We believe in creating opportunities for our employees to grow personally and professionally while making a meaningful impact in the communities we serve.

If you are a motivated leader who thrives in restoration operations and wants to help build something long-term, we want to hear from you.

Pay: $65.00 - $75.00 per year

Benefits:

Health insurance
Opportunities for advancement
Paid training
Relocation assistance
Retirement plan

Work Location: In person

Discovery Personnel, Inc.

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Disaster Restoration Location Manager