Job Description

Department: IMTO

Sub-Department: IMTO

Pay Grade: 111

FLSA Status: Exempt

Employment Status: Full Time

Reports to: IMTO Systems & Development Manager

Current county employees will follow the county's promotion/demotion policy

Job Summary

To install, maintain, administer, troubleshoot, train, service and support County server hardware, equipment, peripherals, and database applications, while adhering to best practices and licensing requirements to preserve business continuity.

Essential Job Functions

Installs, troubleshoots, maintains, and provides technical support for various computer and server related equipment, infrastructure, software and applications.
- Server Operating Systems (primarily Microsoft) and Hardware
  - Manages Virtual and Physical Server Infrastructure and Storage Area Networks
  - Implement various SSL Certificates and yearly certificate renewals
  - License and Software Lifecycle Compliance
  - Maintains Uninterrupted Power Supply systems for server hardware infrastructure countywide, including implementing and optimizing availability of all UPSs, monitoring environmental conditions/controls within County server rooms/data centers.
- Establishes and maintains system performance baselines, corrects system errors, continuously monitors and maintains disk space, memory usage overall performance for all servers and server based group policy objects.
- Responds quickly to notifications of outages, warnings of server systems, both from network monitor and management
- Administers backup and disaster recovery systems
Manages Server Systems Patching, including manual and automated patch schedules for all server infrastructure, including ERP and GIS systems
Administers, updates, patches, and maintains SQL Servers including assigning database permissions and managing maintenance plans.
Applications Infrastructure Support
- Assists with escalated support cases to the Systems & Development Team
- Occasional assistance with application leveraging/training systems and software application monthly maintenance.
Develops, updates, and maintains contingency documentation and provides training to internal IMTO employees and County employees to leverage technology

Other Duties Of The Job

Works directly alongside the IT Systems Administrators in a team based, collaborative environment.
Works with IT Manager and vendor to ensure contracts, maintenance and warranties are properly implemented
Evaluates, recommends, tests, and implements new technologies and products to improve service levels
Coordinates purchases and projects with vendors and customers
Administers network accounts access and user privileges
Answers phones for department when needed
Assists with Elections support of hardware or software
Performs other related duties and assignments as required

Education

Minimum Requirements to Perform the Work:

Bachelor’s degree in Computer Science or related field preferred. Associates degree or 5-10 years of work experience in technical support / information technology will be considered. Microsoft or CompTIA Certifications a plus.

Work Experience

1-3 years work experience in technical support / information technology.

Knowledge, Skills, And Abilities

Must be able to comprehend and speak the English language in an understandable manner in order to carry out essential functions of job.
Must possess ability to set priorities and manage multiple tasks.
Must be able to successfully interact with internal system users to facilitate user administration and troubleshoot user and/or system problems.
Must possess excellent communication and interpersonal skills and have the ability to speak in public setting.
Must be able to work effectively with several levels of government officials, agencies, external agencies, and staff.
Must possess the ability to work independently, have flexibility, and work with little supervision within a team environment.
Must possess initiative and problem solving skills.
Must possess the ability to teach, coach, and interact with both novice and advanced system users in one-on-one and group setting.
Must possess technical knowledge of computer hardware, software, current operating systems and networking.
Must possess ability to maintain confidentiality in regard to work-related information and records.
Must possess valid driver’s license and travel occasionally between County facilities or other locations as needed.

Physical & Mental Demands

Must possess the ability to record, convey and present information, explain procedures and follow instructions.
Must be able to sit for long periods throughout the workday, with intermittent periods of standing, walking, bending, twisting and reaching necessary to carry out duties of job.
Dexterity requirements range from simple to coordinated movements of fingers/hands; feet/legs; torso necessary to carry out duties of job.
Sedentary to medium work, with occasional lifting/carrying of objects with a maximum weight of fifty (50) pounds.
Must demonstrate emotional stability, pay close attention to details and concentrate on work.
Must be able to cope with the physical and mental stress of the position.

Work Environment

Works indoors in adequate workspace, lighting, ventilation and temperatures.
Normal exposure to noise, disruption and stress.
Normal indoor exposure to dust/dirt.
Travel occasionally to perform job duties.

Company Description

Mission Statement: To provide impactful and essential county services in the most effective, courteous, and financially responsible manner possible.

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application!

Technology Support/Issues With Applying

If you are having technology issues with the application or with uploading your resume and/or cover letter please reach out to KeldairHR Customer Support at support@keldairhr.com or Cumberland County Human Resources at humanresources@cumberlandcountypa.gov.

Email Confirmation

If you do not receive a confirmation email within minutes of your job application submission, please check your email junk and or spam folders.

Benefits

Medical Benefits:

Capital Blue Cross Medical Insurance
- Health Savings Account
- Wellness program with wellness incentives
Capital Blue Cross Vision Insurance
United Concordia Dental Insurance

Retirement Benefits

County Retirement Pension
- 5% minimum pre-tax contribution required, with the option of increasing your contribution over 5% up to 15% post-tax
- Fully vested after 5 years of credited service
- Normal Retirement Options:
  - Age 55 with 20 years of credited service
  - Age 60 with any amount of credited service
Voluntary 457b Deferred Compensation Plan
Military Time Buy Back Options

Paid Time Off

Vacation
- 10 days per year, accrued per pay period (Non-Exempt)
- 15 days per year, accrued per pay period (Exempt)
- Increase for both Non-Exempt and Exempt of 5 days per year after 2 years of service
Personal
- 3 Personal days per year, pro-rated based on starting date
Sick
- 5 Sick days per year, pro-rated based on starting date
12 Paid County Holidays
- No waiting period to receive paid holidays

Additional Benefits

Educational Assistance
- 80% of cost of tuition and books up to the annual IRS limit per calendar year (after 6 months of Full-Time Employment)
Public Service Loan Forgiveness (PSLF) – certain eligibility requirements must be met
Employee Assistance Program
- Resources for: Childcare, Eldercare, Legal, Financial, and Coaching
Flexible Spending Account
Dependent Care Account
Short Term Disability
Long Term Disability
Life Insurance

Cumberland County, PA

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