Project Manager

Department: Operations

Type: Full-Time

Reports To: Sr. Manager of Operations / Chief of Staff

Location: Remote / Hybrid NY/LA Preferred

Required Work Authorization: USA

About the Role

Crown Affair is seeking a highly organized, strategic Project Manager to serve as the operational backbone across our creative, marketing, retail, and operations functions. As we scale, this role is critical in ensuring seamless execution across product launches, creative workflows, tech implementations, and cross-functional initiatives.

You will be the central hub connecting teams, managing timelines, and ensuring nothing falls through the cracks. This is a jack-of-all-trades position for someone who thrives in organized chaos, excels at stakeholder management, and takes pride in driving projects from inception to flawless execution.

What You Will Do

Marketing, GTM & Retail Project Management

• Design pipelines and structured timelines for all creative assets including evergreen campaigns, ecomm, lifestyle imagery, ingredient/material details, social, paid media, and out-of-home campaigns

• Oversee execution and accountability of creative timelines; support weekly cross-functional meetings to align on project statuses, milestones, and ownership

• Build and manage go-to-market launch timelines from ideation through execution, coordinating dependencies across product, creative, digital, and retail channels

• Create and manage rollback launch calendars (e.g., Summer 2027, Holiday 2027), backward-mapping launch dates into actionable tasks and plans

• Orchestrate launch execution across Sephora timelines, limited edition drops, and retail needs including PDP assets, paid media, merchandising, event collateral, and 360 campaigns

• Brief and track retail x social support requests and ensure proper routing between channel owners and creative teams; maintain master project calendars for leadership visibility

• Identify key stakeholders for each project and develop communication pipelines with appropriate cadence; maintain master project calendars for leadership visibility

Creative Workflow Management

• Own and optimize creative request intake process; ensure all requests are submitted via fully completed Asana forms

• Assign creative requests to designers and copywriters with clear briefs, set realistic timelines and subtasks

• Follow up with requesters and creative team to gather missing information and adjust timelines accordingly

• Check in proactively to ensure timelines are being met; route work to all necessary stakeholders and approvers via Asana

• Ensure assets are presented in appropriate review meetings and deliver final assets with proper organization in Dropbox

• Manage creative dependencies across multiple workstreams and escalate blockers before they become issues

Operations & Tech Project Management

• Project manage merchandise sourcing initiatives and product development timelines, ensuring milestone adherence and procurement triage when needed

• Lead project management for technology implementations including platform migrations, integrations, and new tool rollouts

• Manage BI and reporting projects, coordinating closely with operations, finance, and leadership to build visibility and insight across the org

• Drive operational process improvements; identify inefficiencies, implement solutions, and document new ways of working

• Proactively identify and escalate risks and issues, establishing clear communication loops for leadership visibility

• Support Supply Chain with milestone tracking and development timelines for product launches

Who You Are

• Exceptionally Organized & Detail-Oriented – You thrive on structure and accountability, managing multiple complex projects without losing track of details

• Strategic Communicator & Stakeholder Manager – You build trust, hold teams accountable with empathy, and influence without authority

• Proactive Problem Solver – You stay ahead of roadblocks, navigate ambiguity, and balance competing priorities seamlessly

• Systems Thinker – You don’t just manage projects; you build processes that scale and strengthen how teams work together

Requirements

• 4+ years in project management, operations, consulting, or a similar cross-functional coordination role

• Extensive experience with Asana or comparable project management platforms

• Proven track record managing creative workflows and product launches in consumer goods, beauty, or DTC environments

• Strong proficiency with Google Workspace and ability to build reporting and dashboards

• Excellent communication skills with the ability to tailor messaging to various audiences

• Demonstrated ability to collect, analyze, and use data to inform decisions and measure progress

• Preferred: Experience in beauty/DTC e-commerce, retail operations, tech implementations, supply chain/procurement processes, or high-growth startup environments ($10M–$100M revenue)

Our Core Values

Abundance Mindset: We approach our work with generosity, trust, and collaboration.

Find Ritual: Consistency yields consistent results; we believe in thoughtful routines and showing up reliably.

Take Great Care – In Pursuit of Excellence: We move with intention, care deeply about craft, and hold ourselves to the highest standards.

About Crown Affair

Crown Affair is a first-of-its-kind haircare brand that empowers people to redefine their relationship with their hair through accessible luxury products, guidance, and community. We believe loving your hair starts with understanding how to care for it. Each product is designed to work together as part of a ritual, not just a routine, created alongside world-class craftsmen and chemists to deliver thoughtfully sourced products people love using every day.

About The Founder

Dianna Cohen began her career at Into The Gloss, helped launch and scale Spring, relaunched Tamara Mellon as a direct-to-consumer luxury brand, and later joined Away as Head of Partnerships before founding Levitate. She has partnered with brands such as Harry’s/Flamingo, Outdoor Voices, Yumi, Buck Mason, and The Wing, and is part of Forbes 30 Under 30, Class of 2019.

Crown Affair is an equal opportunity employer, and we encourage candidates from diverse backgrounds and experiences to apply.

Crown Affair

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