Location: Remote or hybrid with office access at headquarters in Lawrence, Kansas

Reports to: Chief Operating Officer

Position Summary

CREW Network is seeking a Director of Information Technology to lead the organization’s technology strategy and operations across enterprise systems, digital platforms, and internal infrastructure.

CREW Network is an international federation of affiliated member organizations (chapters) of commercial real estate professionals. The organization supports more than 85 chapters and affiliates across North America and Europe, representing over 15,000 individual members in more than 10 countries. In addition, CREW Network offers service support (i.e. technology, accounting) for the majority of its chapters.

In this role, technology leadership extends beyond CREW Network’s internal operations to a broader, interconnected ecosystem. The Director will oversee and evolve systems that support not only the global organization, but also chapter-facing platforms and services, including websites, membership and financial systems, communications tools, and event technologies. Success in this role requires the ability to design, govern, and support scalable solutions across a distributed network of independently operated, but centrally supported, entities, while balancing standardization with chapter autonomy.

This role comes at an important point for the organization, with a focus on strengthening core technology systems, improving integration across platforms, and defining a clear path for future technology investments. The Director will assess the current environment, build on what is working well, and bring structure and strategic direction to how technology is prioritized and delivered.

The role requires a balance of strategic thinking and hands-on leadership. The Director will be responsible for designing, implementing, and overseeing the organization's technical infrastructure and software systems to meet business goals. This includes ensuring that systems supporting membership, educational content, events, and financial operations are reliable and effective today, while also guiding longer-term decisions about the organization’s technology landscape.

The Director will lead the design of a technical architecture that supports CREW Network’s near-term digital needs, while managing implementation, integration and ongoing development efforts with technology vendors. This role also requires close collaboration with key staff across the organization and strong communication, project management, and vendor management skills. This role also requires navigating competing priorities across stakeholders with varying levels of technical maturity and bringing alignment to complex, and at times ambiguous, technology decisions.

At CREW Network, technology underpins how members engage, how chapters operate, and how the organization delivers on its mission. This role plays a key part in ensuring those experiences consistent, accessible, and well-supported across the network.

What You’ll Focus On

Core Systems and Integrations

Lead oversight of the association management system (AMS), content management system (CMS), learning management system (LMS), communications and financial systems, optimizing how they function together to meet business goals and improve the overall user experience
Improve system reliability and performance, particularly for membership, educational programs, event management, and transactions
Strengthen integrations so data flows consistently and accurately across platforms
Reduce manual processes and inefficiencies through an imprroved system arcitecture
Bring practical expertise in working with enterprise AMS platforms such as NetForum

Technology Direction and Planning

Establish and maintain a clear, viable roadmap for our current infrastructure and future technology needs
Partner with leadership to prioritize investments and sequence work appropriately
Introduce structure to decision-making, balancing immediate needs with longer-term improvements
Ensure technology efforts are aligned with organizational goals, resources and capacity

Digital Platforms and Experience

Oversee the performance and evolution of public, member- and chapter-facing platforms
Improve key user experiences such as joining, event registration, and payments
Work closely with internal teams to identify needs, gaps and implement improvements
Maintain a focus on usability and accessibility across a range of users and chapters

Staff Enablement

Ensure systems support the global organization staff effectively
Streamline tools and processes so they are easier to use and maintain
Provide guidance and documentation that promotes consistency without adding unnecessary complexity
Support more aligned workflows across membership, events, and financial operations

Operations, Security, and Vendor Management

Maintain a stable, secure, and well-supported technology environment
Oversee cybersecurity practices, data protection, and risk management
Manage vendor relationships and contracted service obligations to CREW Network, ensuring accountability for delivery and performance
Oversee the technology budget with attention to cost-effectiveness and impact

Qualifications

Required

8+ years of experience leading technology functions in a complex environment
A Bachelor’s degree
Experience working with enterprise systems, including AMS platforms such as NetForum
Strong understanding of system integrations and data flow between platforms
Experience improving and managing existing systems while planning for future needs
Experience in working with associations, nonprofits, or membership-based organizations
Ability to lead cross-functional initiatives involving technical and non-technical stakeholders
Experience managing vendors and external partners
Working knowledge of current cybersecurity and data governance practices
Clear and effective communication skills
Travel approximately once a quarter for leadership team and/or all staff meetings

Preferred

Familiarity with financial systems such as NetSuite and payment platforms such as Stripe
Experience supporting distributed or chapter-based organizations

What Success Looks Like (First 6-12 Months)

Core systems are more stable and easier to use, particularly for membership, event registration, and donations
A clear and actionable roadmap is in place for system improvements and future platform decisions
Integrations between systems are more reliable, reducing manual work and errors
Staff have greater confidence in the tools they use
Technology decisions, strategy and priorities are communicated to internal and external teams with consistency and transparency

Impact

This role is central to how CREW Network operates and grows. By improving the reliability, integration, and alignment of its technology ecosystem, the Director enables staff to work more efficiently and supports chapters in delivering consistent, high-quality experiences. In turn, members are better equipped to build meaningful connections, access valuable content, fully utilize their benefits, and advance their careers in commercial real estate.

CREW Network offers competitive benefits including the opportunity to work remotely, employer-paid health care, and a health savings account. CREW Network is an equal opportunity employer and committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable laws.

CREW Network

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Director of Information Technology