Reporting to the Director of Operations, Operations Manager is a proactive and confident leader responsible for driving the execution of client programs across live, production, and virtual event experiences. You excel at translating ideas into action - balancing operational excellence, financial accuracy, and team collaboration to deliver exceptional client outcomes. In this role, you will serve as a project estimator, building accurate and strategic budgets that support revenue growth and profitability targets. You are financially savvy, detail oriented, and capable of analyzing margin, resources, expenses, and project requirements to guide smart operational outcomes. You are a collaborative and team-oriented communicator focused on building trusting relationships with the Sales, Account, Creative, and Solutions teams to understand all proposal and project requirements including time, production, and expenses to build accurate project budgets that ensure revenue growth and profitability targets are met. As a logistics lead, you will lead the charge in owning schedules, project implementation, and freelance labor staffing to ensure flawless delivery of projects. As a process champion, you ensure adherence to cramer process, client, and quality standards. You thrive in a fast paced, high-volume environment, remaining calm and adaptable amid rapid change. You bring enthusiasm, critical thinking, an entrepreneurial mindset, and a people first approach that supports both business and team success.

Primary Responsibilities:

Budget and scope projects for Event, Virtual Event, Production and Activations
Strategic decision-making ability around budgets and solutions that balance organizational capacity with business growth, profitability, and margin goals
Develop a deep understanding and anticipate all project requirements and expenses
Familiarity with Audio Visual, Event, and Production terminology and equipment
Ensure project detail alignment across account, producer, creative, and technical teams
Effectively own communication and project assumptions across teams.
Ensure financial accuracy across all our systems
Manage project execution calendars and operational tools
Coordinate logistics with projects teams around live and virtual event programs
Own Crew and staffing of event and virtual event projects to ensure all positions are covered
Negotiation experience with freelance and vendors
Own freelance and vendor invoices accuracy
Assist the project financial audit, reconciliation, and billing including time and expense analysis
Recommend and implement new processes to improve efficiency

Supporting Responsibilities

Handle a variant of Department administrative tasks
Effective team-oriented communicator
Organized and detail oriented
Ability to adapt and change
Build internal relationships and trust
Understand complex data as well as big picture goals
The Go To for all project team questions and related issues
Maintain a deep understanding of all Cramer's capabilities

Benefits

Medical, Dental & Vision Insurance
Health Savings Account, including employer contribution
Retirement Plan (401K) with company match
Profit Share Bonus Plan
Life Insurance
Paid Time Off
Family Leave
Short Term & Long-Term Disability
Tuition Reimbursement
Wellness Resources, including discounted membership to Lifetime Fitness
Generous onsite café
Paid holidays

Salary Range: $65-85K

Cramer

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