The Position

Bargaining Unit: Local 21 – Supervisory Management

Quality Management Program Coordinator

(Reannouncement)

Why Join Contra Costa Health?

Contra Costa Health is the largest county department in Contra Costa County with over 4,700 employees. Our mission is to care for and improve the health of all people in Contra Costa with special attention to those who are most vulnerable to health problems. We provide services through nine operational areas: Behavioral Health, Contra Costa Health Plan, Emergency Medical Services, Environmental Health, Hazardous Materials, Health, Housing & Homeless Services, Public Health, Contra Costa Regional Medical Center & Health Centers and Detention Health.

The Contra Costa County Health Services Department is offering an excellent employment opportunity for qualified individuals interested in the Quality Management Program Coordinator position. There is currently one (1) vacancy in the Behavioral Health Division based in Martinez, CA.

The Behavioral Health Division, in partnership with consumers, families, staff and community-based agencies, provides welcoming and integrated services for mental health, substance abuse, and other needs that promote wellness, recovery, and resiliency while respecting the complexity and diversity of the people we serve.

This position will work within the Behavioral Health Division within the Quality Management and Quality Improvement unit, reporting to the Behavioral Health Deputy Director or Designee. The Behavioral Health Plan includes both mental health services and substance use services, composed of county owned and operated clinics as well as dozens of contracting agencies.

Behavioral Health is an expanding area within Contra Costa Health Services and is currently undergoing major system transformation under CalAIM and Behavioral Health Transformation (BHT). These initiatives call for increased focus on transparency and high-quality patient care with measurable and meaningful outcomes. This position will require strong leadership and quality improvement skills in making progress towards that end.

We are looking for someone who:

Has proficiency with data analysis
Has a background in healthcare, particularly behavioral health
Is flexible and has knowledge of quality management principles
Has the ability to lead implementation of quality improvement efforts
Has experience in working in workplace safety and compliance
Is able to work with program leadership on safety measures

What you will typically be responsible for:

Developing and maintaining quality improvement plan
Coordinating risk management activities as well as external reviews
Designing and monitoring patient improvement projects
Developing and maintaining collaborative relationships with program staff, contracting agencies, and CCH units
Developing policies and procedures related to quality improvement processes
Supervising subordinate staff
Identifying and resolving quality of care issues

A few reasons why you might love this job:

Your work will be impactful in contributing to higher quality of care for clients.
You will work with a highly dedicated and diverse team of professionals who value the service of others.
You will contribute to a dynamic organization that embraces creativity, learning, and mutual support
You will have opportunities to grow your career!
We offer fantastic and competitive health benefits, paid vacation/sick/personal/administrative leave, and a great retirement plan!

A few challenges you might face in this job:

You will need to keep up to date with state and federal regulations in healthcare.
You will face multiple deadlines and projects.
You will be providing support for team members who provide direct services to populations experiencing complex needs.
There will be multiple processes that you must learn and efficiently follow through.

Competencies Required:

Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
Critical Thinking: Analytically and logically evaluating information, propositions, and claims
Business Process Analysis: Defining, assessing, and improving operational processes and workflow

Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks self
Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
Managing & Facilitating Change: Addressing key factors that influence successful organizational change
Presentation Skill: Formally delivering information to groups
Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards
Thinking & Acting Systematically: Formulating objectives and priorities, and implementing plans consistent with the long-term interests of the organization in a global environment

Writing: Communicating effectively in writing

To read the complete job description, please click here.

The eligible list established from this recruitment may be used to fill future openings for up to 6 months.

Minimum Qualifications

Education: Possession of a Master's degree from an accredited college or university in nursing, behavioral science, business administration, public health, health care administration, or a closely related field.

Experience: Two (2) years performing quality measurement or quality improvement activities in a health care or managed care setting or community mental health system.

Substitution: Possession of a bachelor degree from an accredited college or university in one of the above noted fields plus two (2) years of additional qualifying experience may be substituted for the Master's degree.

Desirable Qualifications:

Certification in Quality Improvement (e.g. Lean Management)
Experience leading major quality improvement efforts with successful outcomes
Understanding public sector behavioral health either in a county or with a contracting agency

Selection Process

Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
Behavioral Consistency Questionnaire (BCQ): Candidates who possess the minimum qualifications will be invited to participate in an online video assessment. The assessment will measure candidates' competencies as they relate to the job. In the assessment, candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher. These may include but are not limited to: Critical Thinking, Delivering Results, Professional Integrity & Ethics, Thinking & Acting Systematically and Writing.(Weighted 100%).

The BCQ Assessment is tentatively scheduled to take place via computer (remotely) during the week of November 3, 2025.

The BCQ Assessment will be administered remotely using a computer or mobile device such as a tablet or smartphone. You will need access to a reliable internet connection to take the assessment, as well as a computer or mobile device with a camera.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org. For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1-855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

County of Contra Costa, California

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Quality Management Program Coordinator