Introduction

Join the City of Richmond as a Community Ambassador and make a real difference in our city! In this dynamic role, you’ll help keep Richmond beautiful, support community events, and connect directly with residents and visitors. From assisting at City celebrations to providing helpful information and maintaining safe, welcoming spaces, you’ll be a vital part of enhancing the Richmond experience. If you’re passionate about serving the community, enjoy working outdoors, and thrive on teamwork, this is your opportunity to shine!

The Community Ambassador is a part-time hourly position that supports City beautification efforts, public engagement, and event operations. This role performs basic cleaning to assist in the beautification of the City and its facilities. This position also supports City events by assisting with setup and breakdown, monitoring facilities, and ensuring public spaces are prepared for scheduled activities. In addition, the Community Ambassador serves as a City representative, providing information about City services and programs and offering referrals as needed. This position can work collaboratively with City of Richmond partners (i.e. transit providers, community-based organizations, and other stakeholders). Work assignments frequently include evenings and weekends.

Position Description and Duties

Under general supervision, performs a variety of cleaning and maintenance tasks, supports City events, serves as a City representative to residents and visitors, and performs related duties as assigned.

The following list is intended to be illustrative in nature and does not necessarily represent the entire range of work duties expected of employees within the job classification.

Assists in the beautification of the City by performing basic cleaning, maintenance and landscaping duties such as sweeping, picking up rubbish, emptying trash cans, and cleaning drain inlets and/or grates.
Contacts the proper City department to address abatement and blight.
Performs a variety of maintenance tasks, as required, to keep sidewalks, streets and parkways clean, including operating a power washer.
Removes graffiti as needed.
Serves as an ambassador by informing the public about City services and programs and providing referrals to various resources.
Reports emergencies and hazards to the appropriate agencies and City departments.
Monitors all indoor and outdoor areas, as assigned.
Conducts routine patrols on foot or using various types of vehicles, including bicycles, of the City’s parks, rights-of-ways, public spaces, and other city-owned facilities to help maintain a welcoming and safe environment. Observes and reports concerns related to hazards, maintenance needs, or facility use to the appropriate department.
Supports City events by opening and closing City facilities, ensuring the spaces are properly reserved, participating with set up and break down of events, tables, and chairs, positioning barricades to open or close areas as necessary, conducting crowd control at City sponsored events, and related work.
Opens and closes park restrooms.
Assists in maintaining and controlling inventory of supplies and equipment.
Informs patrons of the use regulations for facilities, programs, activities and events, and reports concerns to the appropriate personnel.
May be required to capture photographic or video documentation of a City-sponsored event and prepare a summary for inclusion in reports, such as the City Manager’s weekly report.
Performs related duties as required.

Minimum Qualifications

Required Education and Experience

High school diploma or GED equivalent
One to three years of community outreach, security, customer service, janitorial, or other relevant experience
Proof of completion from a related job training program, such as RichmondBuild or RichmondWorks, may substitute for work experience
Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities

Required Licenses or Certifications

Must be able to travel to various locations within and outside of Richmond to meet program needs and to fulfill the job responsibilities. When driving on City business, maintenance of a valid California driver's license and satisfactory driving record is required.

REQUIRED KSA FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

The City of Richmond community
Basic cleaning practices and procedures
Principles and practices of effective customer service
Methods and techniques of effective communication
Excellent customer service skills
Applicable City of Richmond rules and safety regulations

Skill in:

Working independently and on a team or in a group setting
Reading, interpreting, and following a variety of instructions
Communicating effectively, both orally and in writing
Remaining professional and courteous when dealing with disorderly patrons
Maintaining basic and accurate records and other reports as needed
Exercising sound judgment
Recognizing unusual, hazardous, or emergencies and taking appropriate actions according to specified regulations

Ability to:

Interact with vulnerable individuals with varying challenges in a respectful and empathetic manner
Model positive behaviors
To follow instructions and program procedures
Wear proper personal protective equipment (PPE) as required
Follow safety and OSHA guidelines
Work independently
Establish and maintain effective working relationship with facility users, staff, general public and city employees
Work varying hours, nights, weekends, holidays, and special events as scheduled
Work under varied conditions, including inclement weather

Additional Information

Application and Selection Process

To Apply: Interested individuals must apply online by fully completing the City of Richmond Employment Application, including answers to supplemental questions. Incomplete applications or those lacking insufficiently detailed information will be rejected. Resumes or prior applications will not be accepted in lieu of a thoroughly completed application. All communication regarding this recruitment will be via email. Each applicant must apply with a monitored email address.

Qualifying Phase: All completed applications will be evaluated based on job-related qualifications criteria, which could include desirable qualifications and the specific needs of the hiring department(s). Candidates may be screened for better qualified.

Selection Process: The applications of those candidates who meet the minimum qualifications will be submitted to a City Department hiring manager for further consideration. The better qualified candidates may be invited to continue in the selection process, which will include an interview. Applications will remain on file for six (6) months.

About the City of Richmond

The City of Richmond lies on the eastern shore of San Francisco Bay, five miles north of Berkeley and seven miles northeast across the Bay from downtown San Francisco. A hub of multimodal transportation, many of our residents and businesses are located in Richmond because of its central location and easy access to the Amtrak/Capitol Corridor, BART, AC Transit, the ferry, and two freeways (I-80 & I-580). Residents, visitors, and employees enjoy Richmond’s numerous recreational opportunities, which include 32 miles of shoreline and over 3,000 acres of shoreline parks, more segments of the Bay Trail completed than any other city, several recreational boat harbors and yacht clubs, and thousands of acres of contiguous inland regional parks and open space. The City has substantial economic resources but is still affordable compared to other Bay Area cities. Our community is welcoming, diverse, and actively engaged.

Richmond is truly the City of Pride and Purpose!

Immigration Reform Control Act

In compliance with the Immigration Reform Control Act of 1986, individuals offered employment by the City of Richmond will be required to show documentation of eligibility to work in the United State as a condition of employment.

Non-Discrimination Policy

The City's policy prohibits discrimination against any applicant on the basis of race, color, age, physical or mental disability, religion, creed, sex, sexual orientation, or national origin.

Disaster Service Workers

California Government Code Title I, Sections 3100 - 3109, declare all public employees to be Disaster Service Workers subject to such disaster service activities as may be assigned to them by their superiors or by law.

EEO/ADA/DRUG-FREE WORKPLACE

WEBSITE: www.ci.richmond.ca.us

Analyst: K. Florence
9/2025

THIS JOB CLASS IS NOT ELIGIBLE FOR BENEFITS.

City of Richmond, CA

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