Job Announcement

The City of Chandler Police Department, Communications Unit is currently seeking qualified individuals interested in joining our team as a Police Dispatcher. The Police Communications Dispatcher receives, dispatches, and monitors emergency (911) and non-emergency calls for police and other city services. This is a regular, full-time, non-exempt position with benefits. The position is scheduled to work various shifts and hours. The Chandler Police Communications Unit is open 24 hours a day, 365 days per year. These positions are required to work various schedules to include days, swing-shifts, nights, weekends, and holidays.

We are planning to hold oral interviews for this position during the week of May 4th, 2026.

NOTE: We are currently offering a Dispatcher Hiring Incentive of $2,000 paid in two installments. New hires will receive $1,000 paid on their first paycheck; and will receive $1,000 paid upon successful completion of the probationary period.

Why work for Chandler

Diverse and inclusive environment

Dress code is business casual, with jeans on Fridays.
3 medical plans to choose from along with dental and vision coverage.
Accrue 122 hours paid vacation in your first year, eligible for use immediately following accrual.
Accrue 96 hours paid sick leave in your first year, eligible for use immediately following accrual.
12 paid holidays per year, plus Winter Break at the end of the year
Become part of the Arizona State Retirement System with a 100% city contribution match
City contributions of 1% gross wages per pay period to deferred compensation.
Robust Employee Wellness program with $350 incentive
Professional development opportunities
Tuition reimbursement up to $5,250 annually, $3,200 for part time employees
Free Tumbleweed Recreation Center membership
Flexible schedule/remote work options (when available)
Up to 8 hours paid time off annually to volunteer in the community

Who We Are

The City of Chandler Police Department, consisting of 362 sworn officers and 177 civilians, serves a growing population of close to 287,945 residents. The organization is divided into three main divisions, one bureau, and many sections/units. The Patrol Operations Division consisting of three precincts, 1) Main Station - Downtown & North Chandler, 2) Desert Breeze - West Chandler, and 3) Chandler Heights - South Chandler, work in concert with the Criminal Investigations Division, Operational Support Division, and Professional Services Division to meet the needs of the community. The members of the Chandler Police Department are dedicated to the advancement of community policing and the development of a partnership with our citizens. Our mission is to provide a safe community where people can live, work, and thrive. We are committed to being a world-class leader in law enforcement. We will pursue and engage the best trained, equipped, and committed professionals who demonstrate the highest standards of performance and best policing practices in partnership with the community.

Who We Are Looking For

Our ideal candidate will have a passion for customer service, teamwork, and collaboration. We are looking for an individual who enjoys working in a fast-paced environment, performing multiple tasks at once, and who possess strong problem-solving and critical-thinking abilities. Successful candidates must be able to remain calm under pressure as they take in and disseminate critical information. The ideal candidate must be able to obtain and process information quickly and accurately, utilize multiple software programs while dispatching and talking on the phone, work a flexible schedule, and be comfortable working in an unpredictable and open environment.

Essential Functions

Answers emergency and non-emergency calls, enters information into CAD and dispatches calls within the required time frames.

Process information quickly and accurately while working in a high stress and unpredictable environment.
Dispatches and relays information to police field personnel through the radio system and computer aided dispatch terminals. Monitors and maintains up to date status and location information of police field personnel.
Utilizes multiple software programs and enters information into appropriate systems.
Transfers callers to the appropriate internal/external departments.
Monitors and relays information to officers, public safety personnel and other agencies. through the use of City traffic cameras, various 911 assistance tools, multi-agency report databases, etc.
Provides emotional support to callers.
Provides training to new employees as required.

Minimum Qualifications

To view the complete job description, please click here.

A High School Diploma or GED
Two years of experience in a high-volume data entry and customer service environment
Ability to type accurately at 40 wpm with no more than a 10% error rate.
Must obtain and maintain Arizona DPS Terminal Operator Certification Level A within six (6) months of hire; or any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

Desired Qualifications

Experience in the operation of telecommunication equipment, computers, or radios preferably in a public safety environment.
Experience and/or training in police dispatch or related field.

Application Process

NeoGov Application
CritiCall Online Assessment
Background Questionnaire Submittal & Review
Oral Board Interview and Assessments
Background Interview
Drug Screen
Police Chief Interview

This is a regular full-time, non-exempt position, subject to a 6-month probationary period. A register of qualified candidates will be active for 4 months should another position become available.

The City of Chandler will conduct a pre-employment drug test as a condition of employment. An offer of employment is contingent upon acceptable results. All applicants hired will be required to be fingerprinted with successful results as a condition of continued employment.

Applicants for employment and volunteer opportunities should be aware of the City of Chandler’s policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the city’s Drug Free Workplace Policy. Certain positions within the city are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The examination process may vary if determined necessary.

#ProfessionalStaff

The City of Chandler is committed to Equal Opportunity and Reasonable Accommodation.

The City of Chandler offers a comprehensive benefits package for full-time and some part-time positions. For more detailed information on the benefits offered, please Click Here.

01

This position requires that you possess a High School Diploma or GED. What is your highest level of education completed?

Select One
High School Diploma or GED
Associates Degree
Bachelors Degree
Masters Degree
Professional Degree or Ph.D.
None of the above

02

This position requires that you have at least two years of previous experience working in a high-volume data entry or customer service environment. How many years of experience do you have working in a high-volume data entry or customer service environment?

Select One
No experience
1 to 2 years of experience
3 to 4 years experience
5 to 6 years experience
7 or more years experience

03

This position requires that you possess the ability to type accurately at 40 words per minute. Do you have the ability to type accurately at 40 words per minute?

04

This position requires that applicants be prepared for a very flexible work schedule. Are you willing to work a flexible schedule and/or work late on short notice?

05

This position requires that you obtain and maintain an Arizona DPS Terminal Operator Certification. Do you currently possess an Arizona DPS Terminal Operator Certification?

06

Do you currently possess experience in the operation of telecommunications equipment, computers, or radios while having worked in a public safety environment?

07

Do you currently possess experience or training in the field of police dispatch?

Yes
No
Required Question

City of Chandler, Arizona

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