At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of everyone increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

CHANEL is seeking an eager, growth-minded professional to join our expanding Operations team in Piscataway, NJ. In this role, you will lead daily reverse logistics operations while driving strategic initiatives that enhance sustainability, efficiency, and operational excellence. You will play a key role in evolving both the technology and physical layout of our operations to align with CHANEL’s commitment to innovation and environmental responsibility. This position partners closely with Supply Chain, Transportation, and Fragrance & Beauty (F&B) teams to ensure seamless execution.

What impact you can create at CHANEL:

Drive operational excellence by optimizing reverse logistics performance, strengthening efficiency, and embedding sustainable practices into daily operations.
Lead transformative, cross-functional initiatives focused on process innovation, technology integration, and the development of environmentally responsible practices.
Champion CHANEL’s sustainability vision through strategic materials management, waste reduction programs, and measurable environmental impact improvements.
Cultivate collaboration and continuous improvement across Operations, Supply Chain, and Transportation, ensuring alignment with business priorities and performance goals.
Oversee and elevate on-site company store operations to deliver flawless execution, uphold brand integrity, and enhance the overall operational ecosystem.
Partner with management to guide large teams through transformative initiatives that drive measurable impact.

You are energized by:

Working in a highly collaborative environment
Navigating complexity and supporting consistent transformation and change
Collaborating with passionate teammates
People leadership, coaching and development

What you will bring to the team:

Manage day-to-day reverse logistics operations by planning, assigning, and directing work for union associates to ensure efficiency and accuracy.
Lead cross-functional initiatives that establish new capabilities and improve lead times across the supply chain network.
Leverage data-driven insights to inform strategic decisions and identify opportunities for optimization and continuous improvement.
Develop and mentor staff for future growth through constructive feedback, coaching, and performance evaluations.
In partnership with senior management, oversee productivity, capacity planning, and SLAs to maintain operational excellence and meet business objectives.
Design and maintain business process documentation including definitions, procedures, and training materials to ensure operational consistency.
Drive operational transformation projects through process design, system testing, and the implementation of enhanced business solutions.
Ensure full compliance with all regulatory requirements and maintain robust training programs aligned with government standards.
Develop and standardize SOPs to unify operations across all distribution centers and elevate executional consistency.
Contribute Reverse Logistics expertise to enhance returns processes across B2B and B2C channels.
Oversee daily management of CHANEL’s on-site company store, ensuring operational excellence, inventory accuracy, and brand-aligned service standards.

Position Logistics:

College degree in applicable field preferred or a minimum of 2 years applicable supervisory experience in a distribution environment
Apply sound supervisory skills to support team success.
Flexible schedule preferred, with the ability to support occasional evening or weekend needs
Excellent verbal and written communication skills
Knowledge of Warehouse Management Systems (preferably Manhattan Associates)
Strong familiarity with warehouse control (WCS) and distribution systems, processes, and equipment
Ability to interpret corporate policies and rules and apply to daily activities
Familiarity with LEAN concepts and continuous process improvement models

Compensation:

The anticipated base salary range for this position is $61,400 - $87,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

Wellbeing resources include dedicated paid time off for wellbeing @ 2 weeks
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K and other incentives
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
For more information, please navigate to the Fondation Chanel website here

Career and Leadership Development:

We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.

CHANEL

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