Customer Contact Services (CCS) is seeking a Systems Administrator – Cloud Platforms responsible for the administration and operational reliability of the organization’s core infrastructure, cloud services, and system integrations.

This role manages systems across Microsoft 365, hybrid on-premises Active Directory, Azure Active Directory (Entra), AWS, and Azure environments, while maintaining network infrastructure and supporting system integrations across the organization. The Systems Administrator plays a key role in ensuring systems remain secure, stable, and well-maintained while identifying opportunities to improve efficiency through automation.

This role is ideal for a systems administrator with approximately 3–6 years of experience managing Microsoft and cloud-based infrastructure who enjoys maintaining reliable systems, resolving complex technical issues, and improving operational processes.

Duties and Responsibilities:

Infrastructure & Cloud Administration

Administer and maintain Microsoft 365, hybrid on-premises Active Directory and Azure Active Directory / Entra ID identity services
Manage and maintain AWS and Azure cloud environments, including provisioning resources, monitoring systems, and maintaining operational stability
Monitor system performance and implement improvements to maintain reliable infrastructure operations

Systems Integration & Automation

Develop and maintain API integrations between internal systems and third-party platforms such as CRM, ticketing, and reporting tools
Create and maintain scripts using T-SQL, PowerShell, or Python to automate administrative and operational tasks

Network Infrastructure

Administer and maintain network infrastructure, including firewalls, VPN connectivity, DNS, and TCP/IP networking
Diagnose and resolve complex infrastructure or connectivity issues affecting systems and services

Security & Operational Reliability

Implement and maintain security best practices across infrastructure, identity services, and cloud platforms
Monitor systems and infrastructure services to ensure operational reliability and stability
Participate in the IT on-call rotation to respond to critical system incidents after hours, troubleshoot outages, and restore services within defined response and resolution expectations

Technical Leadership & Collaboration

Serve as a technical resource for resolving complex infrastructure issues affecting business systems
Maintain documentation for system configurations, integrations, and operational procedures
Collaborate with vendors and internal teams on infrastructure improvements and technology initiatives

Required Skills/Abilities:

Experience administering Microsoft 365 and Azure Active Directory / Entra ID
Experience managing or supporting AWS or Azure cloud environments
Experience managing or supporting Windows and Linux servers
Experience managing or supporting SQL Databases
Strong understanding of networking fundamentals, including TCP/IP, DNS, VPNs, and firewalls
Experience developing scripts using PowerShell or Python
Familiarity with API integrations
Familiarity with IT service management or ITIL practices
Strong troubleshooting and analytical problem-solving skills
Ability to communicate effectively with both technical teams and internal stakeholders

Benefits:

Hybrid remote option
Medical insurance (full-time employees)
Dental and Vision insurance (full-time employees)
401k
Paid time off
Life insurance
Paid company observed Holidays
Employee events and activities
Advancement opportunities

CCS - Customer Contact Services

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IT Systems Administrator - Cloud Platforms