Job Summary
Join our dedicated emergency response team as a 911 Dispatcher, where your quick thinking and exceptional communication skills will be vital in providing life-saving assistance to those in need. In this fast-paced role, you will coordinate emergency services, manage multi-line phone systems, and utilize advanced GIS and GPS technology to ensure rapid response times. Your ability to remain calm under pressure and handle sensitive situations with professionalism will make a meaningful difference in our community’s safety. This paid position offers an engaging environment where your analysis skills and law enforcement collaboration contribute directly to public safety and emergency management.

Responsibilities

Answer incoming emergency calls promptly, demonstrating excellent phone etiquette and conflict management skills.
Assess caller needs through effective phone triage, gathering critical information related to medical, fire, or law enforcement emergencies.
Dispatch appropriate emergency units using dispatching protocols, ensuring accurate data entry into dispatch systems.
Utilize GIS and GPS tools to pinpoint incident locations accurately, coordinating with law enforcement and first responders for swift action.
Provide pre-arrival instructions such as first aid or CPR guidance, supporting callers until help arrives.
Maintain detailed records of all communications, including transcription of call details and incident reports.
Manage multi-line phone systems efficiently while maintaining composure during high-stress situations.
Must be at least 18 years of age
Must pass background investigation, including criminal history check
Willingness to work nights, weekends and holidays.
Ability to hear and distinguish multiple audio sources (radio, phone, alarms)
Ability to speak clearly and effectively under stress
Visual acuity to read multiple monitors simultaneously
Cognitive ability to prioritize, analyze, and respond rapidly to evolving incidents
Ability to work rotating shifts, including nights, weekends, and holidays
Ability to work extended hours, overtime, and respond during emergencies
Must be able to sit for extended periods while maintaining alertness
Ability to function effectively in a high-noise, multi-tasking environment
Prior experience or background in public safety is highly desirable.
Strong knowledge of medical terminology, first aid procedures, and basic life support techniques.
Experience with GIS mapping software, GPS devices, and law enforcement communication protocols.
Excellent analysis skills, with the ability to evaluate situations quickly and make sound decisions under pressure.
Proficiency in typing, data entry, transcription, and maintaining accurate logs of all incidents.
Demonstrated conflict management and negotiation abilities to de-escalate tense situations effectively.
Outstanding communication skills with a focus on clarity, professionalism, and empathy during calls. This role is essential for ensuring the safety of our community through proactive coordination and compassionate communication. We are committed to providing a supportive environment where your skills can shine while making a tangible impact every day!

Pay: $25.36 - $30.65 per hour

Benefits:

457(b)
Dental insurance
Dependent health insurance coverage
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
On-the-job training
Paid time off
Retirement plan
Vision insurance

Education:

High school or equivalent (Required)

Language:

English (Required)

License/Certification:

Iowa Driver's LIcense (Required)

Shift availability:

Overnight Shift (Required)
Night Shift (Required)
Day Shift (Required)

Ability to Commute:

Carroll, IA 51401 (Required)

Work Location: In person

Carroll County Emergency Communications Center

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