Job Summary

The Supervisor, House - RN provides critical leadership during assigned shifts to oversee hospital operations and ensure the delivery of safe, high-quality patient care. This role acts as the administrative point of contact during non-business hours, including evenings, nights, weekends, and holidays. The Supervisor coordinates patient flow, manages staffing, addresses emergencies, and ensures compliance with hospital policies and regulatory standards, serving as a resource for clinical and non-clinical staff.

Essential Functions

Oversees hospital operations during assigned shifts, ensuring appropriate staffing levels across departments to meet patient care needs.
Monitors hospital census, coordinates admissions, discharges, and transfers, and ensures optimal bed utilization.
Acts as the administrative point of contact for staff, patients, and families during non-business hours, addressing inquiries, resolving conflicts, and providing support.
Responds to emergencies, crises, and critical patient care issues, coordinating resources and personnel to ensure safety and quality care.
Serves as the incident commander in disaster situations until relieved by a senior leader, ensuring effective communication and resource allocation.
Supervises nursing staff, providing clinical guidance, oversight, and support to ensure proper delegation and care delivery.
Promotes efficient use of organizational resources to deliver cost-effective and safe patient care services.
Ensures compliance with hospital policies, procedures, and regulatory standards, identifying and addressing deviations.
Handles patient and family complaints and inquiries with professionalism, empathy, and appropriate resolution strategies.
Completes and validates the midnight census, ensuring accurate patient counts and bed status are reported.
Conducts hospital rounds to assess staff and patient needs, ensuring adherence to safety protocols and quality standards.
Facilitates communication between staff, physicians, and administration to resolve issues and maintain operational efficiency.
Provides administrative decision-making support in the absence of department managers or senior administrators, escalating critical issues to the Administrator on Call (AOC) as needed.
Identifies opportunities for performance improvement and assists in implementing initiatives to enhance care delivery and patient satisfaction.
Monitors and maintains an adequate supply of resources, ensuring staff have the tools necessary to provide quality care.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.

Leadership Responsibilities

Supervision and Staff Management
- Supervises, trains and oversees departmental staff.
- Schedules employees to ensure effective use of resources. Consults with Manager or Director on staffing issues.
- Assists with and contributes to performance evaluations and goal setting.
Strategic Planning and Financial Oversight
- Assists in managing departmental budget ensuring cost-effective operations while maintain high quality service.
- Monitors expenditures, ensuring cost-effective delivery of services.
- May contribute to evaluation and implementation of new technologies to enhance operational efficiency.
- May contribute to development of departmental policies, procedures and protocols.
Quality Assurance and Regulatory Compliance
- Ensures compliance with all relevant regulatory bodies.
- May participate in audits, inspections and accreditation processes as applicable.
- Follows established quality control practices to ensure accuracy, consistency and safety.
Collaboration and Communication
- Works closely with leadership teams to coordinate and improve service delivery.
- Stays up-to-date with industry advancements, new technologies, and regulatory changes.
Staff Responsibilities
- May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

Associate Degree or higher preferred
1-2 years of related experience in the profession required
1-2 years of previous leadership experience preferred

Knowledge, Skills and Abilities

Strong leadership, organizational, and communication skills.
Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
Communicate effectively with leadership, team members, and stakeholders.
Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
Problem-solving and critical thinking skills.
In depth knowledge of industry best practices and regulatory compliance (if applicable).
Strong organizational and time management skills.
Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

RN - Registered Nurse - State Licensure and/or Compact State Licensure required
BCLS - Basic Life Support required and
Health Services\ACLS required

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Carlsbad Medical Center

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