Location

USA (Colorado preferred)

Job type

Remote

The Opportunity

Salary Range: $115K – $130K per year

Are you looking for a new professional challenge? Bucher + Suter, the largest Cisco Contact Center partner in Europe with a strong footprint in the US market, may be the perfect opportunity for you! Our diverse and supportive teams, composed of technically sophisticated employees from various countries and cultures, have driven our success story for over 40 years.

We refine Cisco Contact Center software to ensure our clients’ customer service rushes and scales at the highest possible quality and speed.

We are seeking a Project Manager for our North American market. This role involves overseeing deployments of Cisco and Bucher + Suter software solutions across the United States. As a key interface to our partners and end customers, you will enhance Bucher + Suter’s reputation as a leading Cisco Contact Center solutions technology provider.

Team Structure

You will be part of a dynamic team in the USA that has already been actively and successfully working on various projects. The Project Manager will report directly to the Team Leader Operations in the USA.

Responsibilities

As part of the operations team, you will be accountable for Webex Contact Center integration projects.
You will guide new Cisco Webex Contact Center customers through the entire implementation process, from onboarding to successful migration.
You will collaborate with a diverse team of highly experienced Business Consultants, Customer Success Specialists, and Project Managers.
You will coordinate actions between Cisco, our partners, customers, and internal teams to guide new and existing customers through their migration journey.
You will lead and consult during the onboarding and engagement phases, leveraging your skills to build trustful relationships and ensure projects are completed precisely, on time, and within budget.
Your expertise in contact center solutions will inspire customers, partners, and internal teams.
Too much? Even if you don’t think you can meet all the requirements right from the start, project management is the next logical step in your career; we’d love to hear from you.

Your Profile

Exceptional communication skills with the ability to influence others.
Strong organizational and time management skills are essential.
Empathy and a process-driven mindset to build trustful relationships with customers and represent Bucher + Suter as a high-quality provider of Cisco Contact Center solutions.
Bucher + Suter is a high-quality provider of Cisco Contact Center solutions.
Understanding of subscription-based IT services terminology.
Ability to understand and follow business processes.
Experience in leading workshops is highly valued.
Certifications in agile project management (e.g., PRINCE2 Agile, PMP Agile, Scrum) and ITILv4 are required.
A minimum of 3 years of project management experience is required.

What We Offer

The opportunity to partly work from home, in a hybrid model within a very modern, agile, and international working environment.
2 paid days of VTO per year for causes close to your heart.
15 PTO days per year.
Diverse development and educational opportunities, including various certifications and technical training courses in Cisco Collaboration, Cloud technologies, and Salesforce.
Excellent social benefits, including health insurance and a 401k plan.
A strongly customer-focused organization with numerous reference projects, perfect for your professional career.
Opportunities to participate in employee events both domestically and internationally.
A warm, friendly, and flexible work culture.
Remote work with occasional travel (<15%).

Why join Bucher + Suter?

When you choose to work for Bucher + Suter, you’re selecting a Cisco-preferred contact center partner with which you can grow. We strive to understand your goals and challenges so that we can approach them strategically together. Our repertoire includes solutions from voice, video, and omnichannel contact center routing to conversational AI, CRM, and enterprise application integrations built for Cisco Contact Center. We have been connecting customers and companies for over 40 years. Around 130,000 contact center agents representing more than 400 customers in over 60 countries rely on our services. We have the expertise and flexibility to find a career path that works for you here at Bucher + Suter.

Diversity and Inclusion Statement

At Bucher + Suter, we believe that diversity drives innovation and success. We are committed to creating an inclusive environment where all employees feel valued and respected, regardless of their background, identity, or experiences. We welcome and encourage applicants from all walks of life to join our team and contribute to our shared goals.

Interested?

Please send your complete application!

If you have any questions, please call us at +41 31 917 52 00 or email us at jobs@bucher-suter.com. We look forward to getting to know you!

Your contact person:

Steven Holzem

Webex US, Team Leader

Your documents will be treated confidentially. By submitting your application documents, you agree that Bucher + Suter AG may process them to conduct the application process at its locations in Germany and Switzerland.

Bucher + Suter

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