About the Role

Beckons is seeking a Head of Information Technology to lead and manage all technology systems across our growing global portfolio of luxury lodges. Based in our Denver office, this is a global role with responsibility for infrastructure, enterprise applications, cybersecurity, and guest-facing technology across properties in Australia, New Zealand, Canada, and Chile.

This is a hands-on leadership role. You will personally manage day-to-day IT administration for the Denver office while providing strategic direction to remote IT resources in Sydney and Santiago and overseeing external vendor relationships. You will also play a key role in championing AI adoption across the business, helping both technical and non-technical teams embrace new tools to work more effectively.

Key responsibilities include:

Overseeing and maintaining all lodge and corporate IT systems, including PMS, POS, CRM, reservations, Wi-Fi, and communications platforms
Personally managing day-to-day IT administration, end-user support, troubleshooting, and system configuration for the Denver office
Developing and maintaining cybersecurity protocols, data protection compliance, and disaster recovery procedures
Identifying and implementing technology solutions that enhance the guest journey, including mobile integrations, digital communications, and in-room experiences
Staying current with AI developments and driving practical AI adoption across operations, guest experience, and corporate functions
Developing and managing the IT roadmap, IT budget, and capital planning in alignment with business objectives
Providing leadership to IT resources in Sydney and Santiago and managing outsourced service providers across all properties

About You

You are a passionate and experienced IT professional who is equally comfortable shaping technology strategy and rolling up your sleeves to get things done day to day.

You will ideally bring:

Minimum 5 to 8 years of IT management experience, ideally across multi-site environments
Solid knowledge of IT infrastructure, networking, and enterprise applications
Experience with hospitality systems such as PMS, POS, CRM, and booking engines
Demonstrated proficiency with AI technologies and a track record of building enthusiasm for AI adoption among non-technical teams
Familiarity with cloud services, network security, data privacy compliance, and remote support models
Strong vendor management and cross-departmental collaboration skills
A hands-on, self-sufficient approach to IT support and administration
Current US working rights

About Us

Beckons is built around journeys of discovery for curious travelers seeking deeper connection to place, culture, and the natural world. Through a growing collection of lodges in some of the world’s most rare and remarkable destinations, the brand is guided by a regenerative approach to luxury travel, one that goes beyond sustainability to create positive, lasting impact for landscapes, wildlife, and the communities who call these places home.

The Beckons collection includes five award-winning properties in Australia, Southern Ocean Lodge on Kangaroo Island, Longitude 131° at Uluṟu-Kata Tjuṯa, Capella Lodge on Lord Howe Island, Silky Oaks Lodge at the Daintree Rainforest, The Louise in the Barossa Valley, while across the Tasman Sea in New Zealand lies the century-young Huka Lodge in Taupō. In the Americas: Clayoquot Wilderness Lodge, Tierra Atacama and Tierra Patagonia in Chile.

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Head of Information Technology