Description

CORPORATE SUMMARY

The Company

Beacon EmbeddedWorks is a full-service provider of embedded solutions. Its innovative System on Modules (SOMs) are backed by an extensive suite of customization, security, and support services and its dedicated team of experts provide in-house manufacturing and support to accelerate development and reduce risk.

All Beacon EmbeddedWorks SOMs are designed, manufactured, and supported in its US-based facility in Eden Prairie, MN. As dependable, pre-certified, and feature dense solutions, Beacon EmbeddedWorks SOMs serve the most strenuous applications, including medical, aerospace and defense, and industrial markets. Beacon EmbeddedWorks operates mostly in the US but also has a small customer base in continental Europe and the APAC.

Beacon EmbeddedWorks is part of the Design & Manufacturing division of discoverIE Group plc, a British company listed on the main London stock exchange where it is a member of the FTSE 250 index.

What does joining Beacon mean for you?

We are a Top 200 Workplace as voted by our employees
Multiple options for medical and dental coverages
Paid life insurance and disability coverage
401k with match
128 hours of time off per year to start
Paid holidays
Working for a company that helps save lives with some of our products

Position Summary

This role is responsible for maintaining and supporting core IT infrastructure, including servers, network connectivity, backup systems, and end-user computing.

Key Responsibilities

Server and Virtualization Administration

Network Maintenance and Support

Backup and Recovery Management

End-User Support (Workstations and Applications)

Reports to: Manager of IT

Location: Eden Prairie, MN office

Starting Salary Information: $100,000+

Key Responsibilities: Supervisory Responsibilities

This role has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department

Essential Duties & Responsibilities

Server and Virtualization Administration

Maintain and support physical and virtual server environments
Monitor system performance, capacity, and availability; implement measures to proactively address issues before they impact operations
Perform routine maintenance including patching, updates, and system health checks
Support server life-cycle, including provisioning, decommissioning, and documentation of configurations

Backup and Disaster Recovery

Manage and monitor backup systems to ensure successful and reliable data protection
Respond to and resolve backup failures in a timely manner
Contribute to disaster recovery planning and execution
Perform routine backup verification and periodic recovery testing
Execute recovery procedures as necessary

Network Maintenance and Monitoring

Configure, maintain, and troubleshoot established network equipment, including routers, switches, firewalls, and access points
With vendor support, implement network upgrades and updates as needed
Diagnose and resolve network connectivity issues across office and production environments
Collaborate with external vendors or internal teams on escalated network issues
Assist in maintaining network documentation and diagrams

End User, Workstation, and Application Support

Provide technical support to end-users by diagnosing and resolving hardware and software problems
Respond to help desk requests and ensure timely resolution of issues
Assist users with network access, account creation, and password resets
Provide day-to-day support for desktops, laptops, and standard business applications
Troubleshoot hardware, software, and access issues for office and production users
Support user onboarding/offboarding, including account setup and permissions
Maintain a high level of responsiveness and communication with end users

Additional Responsibilities For This Role

Infrastructure Planning and Optimization

Evaluate and recommend new technologies and solutions
Collaborate with vendors and internal stakeholders to plan and implement upgrades and expansions throughout the environment

Vendor Management

Liaise with vendors and service providers for procurement, maintenance, and support of network equipment and services.
Manage vendor relationships and contracts.

Essential Responsibilities Of All Beacon EmbeddedWorks Employees

Support, demonstrate and drive our core values
- Lead, don't follow
- Consistently deliver
- Never stand still
- Create relationships not transactions
Interact positively and professionally with all employees and customers
Maintain reliable attendance
Perform work safely and adhere to all safety requirements
Complete required training as scheduled
Perform other duties as assigned

Job Qualifications

Required Qualifications:

Education: Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
Minimum experience: 5+ years
Strong troubleshooting and problem-solving skills
Proven experience in server and network management
Knowledge of security principles and practices
Excellent communication and interpersonal skills
Ability to work independently and as part of a team

Preferred Qualifications

VMware/ Hyper-V experience
Meraki experience
Relevant certifications (e.g., Cisco CCNA; CompTIA Server+, Network+, Security+; etc.)
Experience in a manufacturing environment
Understanding of ITAR, EAR, or other surrounding regulatory frameworks is a plus

Other Considerations

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms
Specific vision abilities required by this job include close vision, and ability to adjust focus
While performing the duties of this job, the employee is regularly required to work at a computer/laptop, including but not limited to use of keyboard, mouse and monitors
The employee may occasionally lift and/or move up to 10 pounds

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet, like that of an office setting
The noise level in the manufacturing area is moderate
Travel is infrequent

Position Type/Expected Hours of Work

This is a full-time, on-site position
Typical days and hours of work are Monday through Friday, 930am -600pm, but does allow for some flexibility
It may be necessary to work outside typical hours or more than 40 hours per week at times to produce the required results (exempt)

Work Authorization

The candidate must meet the definition of “US Person” under ITAR/EAR regulations

Beacon EmbeddedWorks is an Equal Employment Opportunity and Affirmative Action Employer

Please note: This position is not eligible for external recruiter or agency placement and is not open to placement remuneration of any kind. All applications must be submitted directly by the candidate, free from external representation, to be considered for the position.

Beacon EmbeddedWorks

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